Japanese-Speaking Airport Customer Concierge

JTB Hawaii, Inc.; Honolulu, Northern (HI, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

JTB Hawaii Travel, LLC is seeking an Associate to provide professional customer service at Daniel K. Inouye International Airport in Honolulu, assisting arriving and departing travelers, groups and pre-arrival checks.

You will greet passengers, verify details, coordinate with airlines and other JTB departments, handle baggage issues and scheduling, and help with transfers. English and Japanese fluency, MS Office skills, and airport badge eligibility are required.

Qualifications

• High school diploma or equivalent; 1+ year travel industry experience preferred.

Responsibilities

• Greet and assist arriving passengers at the airport; brief and verify details.
• Coordinate with airlines and JTB departments to fulfill passenger needs.
• Manage baggage issues, transfers, and seating arrangements.
• Coordinate with hotels and transportation as needed.
• Prepare and input data into JTB systems.

Skills

English and Japanese proficiency

Microsoft Office

Customer service principles

10-key calculator

Education

High school diploma; or equivalent combination of education and experience.

Tools

Windows OS

SUPER STAR system

Email

Job description

JTB Hawaii Travel, LLC is seeking an Associate to provide professional customer service at Daniel K. Inouye International Airport in Honolulu, assisting arriving and departing travelers, groups and pre-arrival checks.

You will greet passengers, verify details, coordinate with airlines and other JTB departments, handle baggage issues and scheduling, and help with transfers. English and Japanese fluency, MS Office skills, and airport badge eligibility are required.