Japanese Social Media Community Moderator — Flexible Gigs

Social Factor; Phoenix (AZ); Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Flexible schedule

Project-based/temporary work

Job summary

Social Factor seeks project-based, part-time moderators with native-level Japanese and English proficiency to build and maintain engaging, safe communities for major brands. The role supports English and Japanese conversations, including live stream moderation.

Flexible schedules and remote collaboration options may apply as opportunities arise. Candidates should understand brand voice, be highly organized, and able to multitask in a dynamic environment.

Qualifications

• Must have native-level Japanese with deep cultural understanding.
• Strong English communication; able to mirror voice/tone of brands.
• Previous social media moderation experience required; live stream moderation is a plus.
• Familiarity with Sprinklr, Khoros or Sprout Social is beneficial.

Responsibilities

• Moderate social communities, engage with users in real time.
• Maintain brand voice and apply guidelines across platforms.
• Collaborate with brands to develop engaging, safe digital spaces.
• Assist with troubleshooting and escalating issues as needed.

Skills

Native Japanese

English proficiency

Moderation experience

Live stream moderation

Social platform experience

Brand voice adaptation

Multitasking ability

Proactive learning

Real-time interaction

Communication skills

Tools

Sprinklr

Khoros

Sprout Social

Windows 10

macOS 12.x

Job description

Social Factor seeks project-based, part-time moderators with native-level Japanese and English proficiency to build and maintain engaging, safe communities for major brands. The role supports English and Japanese conversations, including live stream moderation.

Flexible schedules and remote collaboration options may apply as opportunities arise. Candidates should understand brand voice, be highly organized, and able to multitask in a dynamic environment.