Japanese Bilingual Project Leader #12701

Actus Consulting Group; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Actus Consulting Group seeks a skilled IT Infrastructure Specialist in New York to deliver exceptional customer service, troubleshoot complex infrastructure issues, and support on-site deployments. The role collaborates with project managers and vendors to drive successful initiatives and security incident investigations.

The ideal candidate will combine strong analytical abilities with solid English communication andBasic Japanese for coordinating with headquarters on projects and operations,

Qualifications

• Experience handling complex support issues with focus on customer satisfaction.
• Ability to enforce quality service guidelines and ensure timely resolutions.
• Willingness to travel to client sites or data centers for on-site work.
• Collaborates with Project Managers and vendors to support infrastructure projects.
• Proactive in analyzing incident trends and implementing preventive measures.
• Coordinates with PSOC/CSIRT teams for security investigations.

Responsibilities

• Promote excellent customer service with effective response times and expert insights.
• Enforce quality of service guidelines for customers and service delivery.
• Travel to data centers or client sites for on-site technical work.
• Support infrastructure projects with Project Managers and external vendors.
• Troubleshoot infrastructure issues with distributors and manufacturers.
• Analyze incident trends and develop preventive solutions and process improvements.
• Investigate security events with PSOC and CSIRT teams.

Skills

Customer service

Interpersonal skills

English communication

Japanese basics

Analytical thinking

Tools

AWS

MS365

vSphere

Hyper-V

Windows Server (AD, Entra ID, Intune, Exchange)

Unix Server (Redhat)

SMTP server

SSO (Entra ID, Okta)

Active Directory

Cloud monitoring (CloudWatch)

Security tools (Defender, Cybereason, Deep Security)

Job description

Key Responsibilities

• Promote excellent customer service, effective response times and provide expert insights into general support issues.
• Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to data centers or client sites for on-site technical work.
• Support infrastructure projects in collaboration with Project Managers and external vendors.
• Troubleshoot infrastructure issues in coordination with distributors and manufacturers.
• Analyze incident trends, propose and develop preventive solutions, and process improvements.
• Investigate suspected security events and security vulnerabilities in coordination with PSOC team and CSIRT team.

Skills & Qualifications

• Design and implementation Skills: Cloud Solution (AWS, MS365), Virtual Machine (vSphere, Hyper-V), Virtual Desktop, Windows Server (Active Directory, Entra ID, Intune, Exchange), Unix Server (Redhat, SMTP server), Authentication Infrastructure (SSO, Entra ID, Okta).
• Excellent Operation and Troubleshooting Skills: Monitoring (AWS CloudWatch, Solarwinds), Active Directory, GPO, Authentication, Access Privilege, Security (SES, Defender, Cybereason, Deep Security).
• Experience in dealing with difficult interpersonal situations regarding support issues.
• Strong analytical mindset and sound judgment, with a continuous focus on quality, efficiency, and service improvement.Strong organization skills and a strong sense of work quality and services improvement.
• The ability to execute under management direction while collaborating seamlessly with internal technology teams and users
• Excellent written and verbal communication skills in English.
• Basic Japanese language skills required, as the position requires communication with the company'sHeadquarters regarding projects and operations.

Certifications

• Preferred Certifications:: AWS, Microsoft 365, Security, ITIL, or PMP

In Our Offices

Our core business hours are 9 - 5:30 with one hour lunch in between. May be required to work beyond normal business hours including weekend and holiday, or to travel for business when necessary.This positions require in-person office attendance 2 days per week.