Enterprise CS Lead - Japan: Renewals & Growth

Rozgoo

United States

Remote

USD 76,000 - 101,000

Full time

14 days+

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Job summary

Fivetran is scaling its Japan business and seeks a Customer Success, Enterprise (remote from Japan) to own relationships with a book of existing customers in Japan, drive retention, renewals, and expansion, and advocate for customer success across sales, product, and services.

You will build executive and technical relationships in Japanese and English, run business reviews, translate technical capabilities into measurable business value, and help shape adoption and go-to-market strategy with a

Qualifications

Experience managing enterprise customer relationships and renewals.

Responsibilities

Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
Build trusted executive and technical relationships with customers (in Japanese and English).
Run regular business reviews and create expansion roadmaps tied to business outcomes.
Drive customer adoption of connectors and platform features through consultative conversations.
Manage contracting lifecycle for your book: planning, negotiation and execution with Legal and Sales Ops.
Provide timely forecasts for renewals, expansions and amendments; keep Salesforce up to date.
Partner cross-functionally to deliver excellent outcomes and smooth implementation projects.
Act as escalation owner; resolve problems quickly while protecting the customer relationship.
Capture and communicate customer feedback to influence product and go-to-market strategy.
Create customer advocates and referenceable success stories for the Japan market.
Maintain high CSAT/NPS and healthy customer metrics; ensure renewals and ARR expansion.