Janitorial Facilities Manager - Lead Custodial Ops

Compass Group USA; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA's ESFM division seeks a Janitorial Facilities Manager to supervise custodial services within assigned contract areas. You will coordinate staff, ensure contract compliance, and partner with client management to deliver consistent facility cleanliness.

The role emphasizes scheduling, training, inspections, and hands-on support as needed, with weekdays core hours and potential evenings or weekends. Bilingual skills are a plus.

Qualifications

• Strong organizational and planning skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills.
• Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
• Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.
• Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
• Facilities management or equivalent experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Properly allocate work responsibilities among subordinates.
• Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.).
• Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules.
• Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment.
• Supervises, motivates, disciplines, and evaluates staff.
• Counsel and coordinate with customer management representatives on all matters relating to services performed.
• Resolves clients’ concerns, and performs inspections for satisfactory job performance.
• Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found.
• Monitors supply use inventory. Ensures all equipment in proper working condition.
• Perform any additional duties as required, including providing hands-on-cleaning if required.

Skills

Custodial supervision

Staff scheduling

Quality control

Bilingual English/Spanish

Customer service

Facility operations

Job description

Compass Group USA's ESFM division seeks a Janitorial Facilities Manager to supervise custodial services within assigned contract areas. You will coordinate staff, ensure contract compliance, and partner with client management to deliver consistent facility cleanliness.

The role emphasizes scheduling, training, inspections, and hands-on support as needed, with weekdays core hours and potential evenings or weekends. Bilingual skills are a plus.