Janitorial Area Supervisor

W Services Group; Fort Wayne (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

W Services Group in Fort Wayne, IN is seeking an Area Supervisor to support daily service delivery and contractor oversight across IN & MI. This entry‑level role builds experience in operations, service management, and vendor coordination while supporting store locations and new launches.

Position requires availability for evenings and overnight shifts as dictated by business or client demands; travel within the territory is expected and a valid driver’s license is required.

Qualifications

• 1-3 years in field operations, service delivery, or contractor/vendor management.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent communication and interpersonal skills.
• Proficiency in field reporting tools and performance tracking software.
• Willingness to travel within the assigned territory and maintain an active drivers license.
• Experience in facilities management, retail operations, or a related field.
• Experience with onboarding, training, or contractor management systems.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Assist with monitoring daily service tasks to ensure quality standards are met.
• Help resolve basic field service issues and report escalations to the AM/ROM.
• Participate in RTS task tracking and basic documentation.
• Support/attend services & NSOs by coordinating setup and onboarding contractors.
• Serve as a local contact for contractor partners and W technicians under senior guidance.
• Help reinforce service expectations, appearance standards, and safety practices.
• Participate in CP onboarding sessions, recruiting & training events.
• Conduct basic store walkthroughs and report observations to the ROM.
• Document contractor performance and assist in tracking service completion and quality metrics.
• Identify recurring service concerns and provide data-driven input for improvements.
• Receive training in service operations, vendor performance management, and market oversight.
• Shadow ROM/Area Managers and attend field visits to build knowledge.
• Develop proficiency in performance reporting tools and service management platforms.
• Take on additional responsibilities or special projects as required.
• Provide assistance to others within and outside the department as needed.

Skills

Field operations

Service delivery

Contractor/vendor management

Problem-solving

Conflict resolution

Multi-tasking

Communication skills

Reporting tools

Driver's license

Travel willingness

Bilingual Spanish/English

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Central East- Fort Wayne, IN, Fort Wayne, IN, US

Salary Range: $55,000.00 To $70,000.00 Annually

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients' brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

SUMMARY

The Area Supervisor supports daily service delivery across a specific territory by assisting with contractor oversight, resolving service issues, and helping ensure high-quality execution in the field. This entry-level role is designed to build experience in operations, service management, and vendor coordination while contributing to the success of store locations and new store launches. This position resides in the Fort Wayne, IN area and will be servicing IN & MI.

*Position requires availability for evenings and overnight shifts as dictated by business or client demands.

Key Responsibilities:

Service Support & Field Execution

• Assist with monitoring daily service tasks to ensure quality standards are met.
• Help resolve basic field service issues and report escalations to the AM/ROM.
• Participate in Resolution Tracking System (RTS) task tracking and basic documentation.
• Support/attend services & NSO's by coordinating setup and helping onboard service contractors.
• Serve as a local support contact for contractor partners (CPs) & W technicians (SPs) under the guidance of senior staff.
• Help reinforce service expectations, appearance standards, and safety practices.
• Participate in CP onboarding sessions, recruiting & training events.

Field Monitoring & Reporting

• Conduct basic store walkthroughs and report observations to the ROM.
• Document contractor performance and assist in tracking service completion and quality metrics.
• Identify recurring service concerns and provide data-driven input for improvements.

Learning & Development

• Receive training in service operations, vendor performance management, and market oversight.
• Shadow ROM/Area Managers and attend field visits to build industry knowledge and operational skills.
• Develop proficiency in performance reporting tools and service management platforms.

Special Projects

• Take on additional responsibilities or special projects as required.
• Provide assistance to others within and outside the department based on evolving business needs.

Qualifications

• 1-3 years in field operations, service delivery, or contractor/vendor management
• Strong problem-solving and conflict resolution skills
• Ability to manage multiple priorities in a dynamic environment
• Excellent communication and interpersonal skills
• Proficiency in field reporting tools and performance tracking software
• Willingness to travel within the assigned territory and maintain an active drivers license
• Experience in facilities management, retail operations, or a related field
• Bilingual (Spanish/English) a plus
• Experience with onboarding, training, or contractor management systems

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.