Area Supervisor

W Services Group; Fort Wayne (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

W Services Group is seeking an Area Supervisor to support daily service delivery across IN and MI, focusing on contractor oversight and issue resolution. The role covers Fort Wayne, IN and surrounding territory, contributing to store locations and new launches.

This entry‑level position emphasizes gaining experience in operations, service management, and vendor coordination under guidance from senior staff, with travel within the territory expected.

Qualifications

• 1-3 years in field operations, service delivery, or contractor/vendor management.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent communication and interpersonal skills.
• Proficiency in field reporting tools and performance tracking software.
• Willingness to travel within the assigned territory and maintain an active driver's license.

Responsibilities

• Monitor daily service tasks to ensure quality standards.
• Resolve basic field service issues and report escalations.
• Document contractor performance and service completion metrics.
• Coordinate onboarding of service contractors and be a local contact for CPs & SPs.
• Support safety and appearance standards; participate in training events.
• Shadow ROM/Area Managers and build operational knowledge.

Skills

Field operations

Contractor/vendor management

Performance reporting

Multitasking in dynamic environments

Communication & interpersonal skills

Travel willingness

Education

Experience in facilities management or retail ops

Tools

Field reporting tools

Service management platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Central East- Fort Wayne, IN, Fort Wayne, IN, US

6 days ago Requisition ID: 1088

Salary Range: $55,000.00 To $70,000.00 Annually

SUMMARY

The Area Supervisor supports daily service delivery across a specific territory by assisting with contractor oversight, resolving service issues, and helping ensure high-quality execution in the field. This entry-level role is designed to build experience in operations, service management, and vendor coordination while contributing to the success of store locations and new store launches. This position resides in the Fort Wayne, IN area and will be servicing IN & MI.

Key Responsibilities:

Service Support & Field Execution

• Assist with monitoring daily service tasks to ensure quality standards are met.
• Help resolve basic field service issues and report escalations to the AM/ROM.
• Participate in Resolution Tracking System (RTS) task tracking and basic documentation.
• Support/attend services & NSO’s by coordinating setup and helping onboard service contractors.
• Serve as a local support contact for contractor partners (CPs) & W technicians (SPs) under the guidance of senior staff.
• Help reinforce service expectations, appearance standards, and safety practices.
• Participate in CP onboarding sessions, recruiting & training events.

Field Monitoring & Reporting

• Conduct basic store walkthroughs and report observations to the ROM.
• Document contractor performance and assist in tracking service completion and quality metrics.
• Identify recurring service concerns and provide data-driven input for improvements.

Learning & Development

• Receive training in service operations, vendor performance management, and market oversight.
• Shadow ROM/Area Managers and attend field visits to build industry knowledge and operational skills.
• Develop proficiency in performance reporting tools and service management platforms.

SPECIAL PROJECTS:

• Take on additional responsibilities or special projects as required.
• Provide assistance to others within and outside the department based on evolving business needs.

Qualifications

• 1-3 years in field operations, service delivery, or contractor/vendor management
• Strong problem-solving and conflict resolution skills
• Ability to manage multiple priorities in a dynamic environment
• Excellent communication and interpersonal skills
• Proficiency in field reporting tools and performance tracking software
• Willingness to travel within the assigned territory and maintain an active drivers license

Preferred Qualifications

• Experience in facilities management, retail operations, or a related field
• Bilingual (Spanish/English) a plus
• Experience with onboarding, training, or contractor management systems