Territory Field Operations Coordinator

W Services Group LLC; Fort Wayne (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

W Services Group LLC is seeking an Area Supervisor to support daily service delivery across IN/MI, with oversight of contractors and field execution. The role, based in Fort Wayne, IN, offers growth in operations, service management, and vendor coordination as part of ensuring quality at store locations and during new launches.

The position is entry-level, focusing on gaining experience while contributing to service improvements and cross-functional teamwork in a dynamic field environment.

Qualifications

• 1–3 years in field operations, service delivery, or contractor/vendor management.
• Ability to travel within the assigned territory and maintain an active driver's license.
• Excellent communication and interpersonal skills; strong problem-solving.

Responsibilities

• Assist with monitoring daily service tasks to ensure quality standards are met.
• Help resolve basic field service issues and report escalations to the AM/ROM.
• Participate in Resolution Tracking System (RTS) task tracking and basic documentation.
• Support/attend services & NSO’s by coordinating setup and helping onboard service contractors.
• Serve as a local support contact for contractor partners & W technicians under senior staff.
• Help reinforce service expectations, appearance standards, and safety practices.
• Participate in CP onboarding sessions, recruiting & training events.

Skills

Problem solving

Conflict resolution

Communication

Interpersonal skills

Field reporting tools

Performance tracking

Driver's license

Travel readiness

Job description

W Services Group LLC is seeking an Area Supervisor to support daily service delivery across IN/MI, with oversight of contractors and field execution. The role, based in Fort Wayne, IN, offers growth in operations, service management, and vendor coordination as part of ensuring quality at store locations and during new launches.

The position is entry-level, focusing on gaining experience while contributing to service improvements and cross-functional teamwork in a dynamic field environment.