OPERATIONS MANAGER 2ND SHIFT (Fort Wayne, IN)

Ciocca Cleaning & Restoration; Fort Wayne (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Vision insurance

Referral program

Job summary

Ciocca Cleaning & Restoration is seeking an Operations Manager for the 2nd shift in Fort Wayne, IN. The ideal candidate will manage daily operations, ensure quality customer service, and oversee the staffing and assignments. The role requires 3-5 years of operations management experience and strong leadership skills.

This full-time position offers a salary between $55,000 to $60,000 annually, based on experience, and includes benefits such as health insurance, dental insurance, and a 401(k) plan.

Qualifications

• 3-5 years of Operations Management experience.
• 3-5 years of supervisory experience.
• 2-3 years of management experience or BA in Business Management with 2 years of applicable experience.

Responsibilities

• Manage day to day operations of services.
• Facilitate new business and manage business contracts.
• Ensure consistent quality customer service.

Skills

Good planning and organization skills

Good communication skills

Good customer service skills

Good leadership and motivational skills

Ability to prioritize multiple tasks

Good problem solving skills

Education

BA Business Management

Job description

OPERATIONS MANAGER 2ND SHIFT (Fort Wayne, IN)

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

Pay:$55,000.00 - $60,000.00 per year based on experience

Job description:

OPERATIONS MANAGER 2ND SHIFT

JOB SUMMARY:

Under the direction of the Vice President of Operations, this position is responsible for day to day operation of services to client accounts. Responsible for the planning and operations of business area, ensuring consistent quality customer service is always provided to the client. Manages the Supervisors and staff. Facilitates the staffing and assignments for business area.

ESSENTIAL FUNCTIONS:

• Facilitate new business
• Manage business contracts
• Manage staffing requirements
• Manage projects from inception to completion
• Recommends and takes action to direct the analysis and solutions of problems
• Follow-up on customer inquiries and questions
• Establish and maintain good relationship with clients
• Maintain open communication with clients, employees and subcontractors
• Ensure adherence to company standards and quality
• Complete all paperwork
• Prioritize projects
• Schedule client assignments
• Exercise good judgment when negotiating new business

KNOWLEDGE, SKILLS AND ABILITIES:

• Good planning and organization skills
• Good communication skills, both written and oral
• Good interpersonal skills
• Good customer service skills
• Ability to prioritize multiple tasks
• Good time management skills
• Ability to exercise good judgment and decision making
• Ability to work independently
• Good reasoning and problem solving skills
• Good leadership and motivational skills
• Ability to adhere to company policies and guidelines
• Good computer skills
• Good conflict resolution skills
• Good math skills
• Attention to detail

QUALIFICATIONS:

• Valid Driver’s License
• Clean Driving Record and able to pass Insurance Eligibility Criteria
• Acceptable Criminal Background Check
• 3-5 years of Operations Management experience
• 3-5 years of supervisory experience and 2-3 years of management experience or BA Business Management and 2 years of applicable experience

PHYSICAL DEMANDS:

This work requires routine walking, standing, bending, climbing, carrying items weighing up to thirty pounds and working in inclement weather.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position