Assistant Manager Housekeeping

Northwood Hospitality LLC

Islamorada (FL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

401(k) with employer matching and vest

Life, Disability Insurance

Resort Dining Discounts

Complimentary Meals every Shift

Medical, Dental, Vision insurance

Paid Time Off 18 days

Job summary

Cheeca Lodge & Spa in Islamorada, Florida Keys, seeks an experienced Assistant Housekeeping Manager to lead daily operations, supervise Room Attendants and Housepersons, and uphold the resort’s exceptional cleanliness and presentation.

This full-time, hourly role reports to the Director of Housekeeping, partners with Front Desk and Engineering, trains staff, manages safety, and ensures VIP rooms are prepared with replenished amenities while maintaining high service standards.

Qualifications

High School Diploma or GED is required.
Minimum 3 years of housekeeping supervisory experience in a resort or luxury hotel.

Responsibilities

Assign daily tasks to Room Attendants and Housepersons across floors and resort areas.
Conduct room inspections to ensure cleanliness, guest readiness and maintenance needs.
Coordinate with Front Desk and Engineering regarding room status, maintenance requests, and VIP arrivals.
Maintain compliance with safety and health regulations, storage areas, carts and equipment.
Train, coach and mentor housekeeping staff to foster accountability and pride in service.
Monitor inventory of cleaning supplies, linen and guest amenities; assist in stocking as needed.
Handle guest requests and service recovery professionally and promptly.
Support deep cleaning schedules, room maintenance and special cleaning projects.
Ensure VIP rooms are properly prepared and amenities replenished.
Conduct daily briefings and participate in monthly departmental meetings.
Maintain logs of room inspections, guest feedback, lost & found, and staff performance.

Skills

Housekeeping operations

PMS systems

Microsoft Office Suite

multitasking under pressure

interpersonal & communication

Education

High School Diploma or GED

Tools

PMS

Microsoft Office Suite

Job description

Job Description

Assistant Housekeeping Manager
Cheeca Lodge & Spa - Islamorada, Florida Keys

Join our award-winning team at Cheeca Lodge & Spa, a 4-diamond luxury resort in the heart of the Florida Keys. We are currently seeking a dedicated Assistant Housekeeping Manager to support the leadership of our housekeeping operations. This individual will play a key role in maintaining the exceptional cleanliness, service, and presentation of our guest rooms and public areas while supporting a high-performing team in a fast-paced hospitality environment.

Position Overview

Job Title: Assistant Housekeeping Manager
Reports to: Director of Housekeeping
Classification: Full-Time, Hourly / Non-Exempt

Key Responsibilities

Team Supervision & Daily Operations

Assign daily tasks to Room Attendants and Housepersons, ensuring optimal coverage and productivity across all floors and resort areas.
Perform room inspections to ensure cleanliness standards, guest readiness, and maintenance needs are consistently met.
Coordinate closely with the Front Desk and Engineering teams regarding room status, maintenance requests, and VIP arrivals.
Maintain compliance with safety and health regulations, including monitoring of storage areas, carts, and equipment.
Train, coach, and mentor housekeeping staff, supporting a culture of accountability, positivity, and pride in service.
Monitor inventory of cleaning supplies, linen, and guest amenities; assist in ordering and stocking supplies as needed.

Guest Experience & Quality Assurance

Handle guest requests and service recovery professionally and promptly.
Support the execution of deep cleaning schedules, room maintenance, and special cleaning projects.
Ensure VIP rooms are properly prepared and amenities replenished.

Administrative & Reporting Duties

Conduct daily briefings, communicate updates and goals to the team, and participate in monthly departmental meetings.
Assist with maintaining accurate logs of room inspections, guest feedback, lost & found, and staff performance.
Participate in ongoing departmental improvement efforts, including process enhancement, sustainability, and service innovation.

Requirements

Education & Experience

High School Diploma or GED required.
Minimum 3 years of experience in a housekeeping supervisory management or lead role, preferably in a resort or luxury hotel environment.

Skills & Qualifications

Strong knowledge of housekeeping operations and standards.
Proficient in using hotel systems (PMS) and Microsoft Office Suite.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Exceptional attention to detail and organizational skills.
Strong interpersonal and communication skills; bilingual a plus.
Ability to lead by example and support a team-focused culture.

Why Join Cheeca Lodge & Spa?

Our iconic resort is known for its lush 27-acre property, turquoise waters, barefoot luxury, and legendary service. As part of the Cheeca team, you'll enjoy working in a beautiful environment with a supportive management team and opportunities to grow.

Full-Time Team Member Benefits Include:401(k) with employer matching and immediate vesting after 90 days