Ivy+ Career Link Program Manager

ivytech; Goshen (IN); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness

Dental plan

Vision plan

Employee Assistance Program

Wellness rewards

Retirement plan with employer match

Short-term and long-term disability

Job summary

Ivy Tech is seeking an experienced Program Manager for the Ivy+ Career Link to oversee training and services with employers, faculty, and campus leaders. You will coordinate program delivery, ensure quality outcomes, and maintain essential records in CRM and student systems.

Responsibilities include designing training, staffing, budgeting, and collaborating with departments to meet contractual requirements and FERPA standards. Travel for statewide activities is required.

Qualifications

• Minimum three years of related experience in business, industry, training, or a related activity with financial acumen.
• Two years of supervisory experience.
• Intermediate knowledge of Microsoft Office Products.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Willingness to travel to professional development or statewide activities.

Responsibilities

• Design, assist in or assign the development of training, programs, and services for contracts or open enrollment.
• Identify, hire, and manage faculty and staff for fulfillment of courses and programs.
• Collaborate with multiple departments to ensure quality programming and future course offerings.
• Coordinate with Marketing to create materials and market programs and services.
• Maintain project documentation and records in CRM and student management systems and provide reports.

Skills

Supervisory experience

Communication skills

Interpersonal skills

Organizational skills

Microsoft Office

Tools

Salesforce

Banner

Contract CSM

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION: The Ivy+ Career Link Program Manager is responsible for the fulfillment of programming, and services to meet the needs of business, industry, non-profit organizations, and the public. Work collaboratively with Ivy+ Career Link Employer Consultants, Campus Chancellors, Vice Chancellors, program chairs and faculty to successfully implement metrics tied to employers, employees and College outcomes and ensure services and products exceed customer and College expectations.

SUPERVISION RECEIVED: Vice Chancellor, Ivy+ CareerLink

SUPERVISION GIVEN: Determined by Local Leadership

CLASSIFICATION: E-1

COMPENSATION: $55,000-56,000

MAJOR RESPONSIBILITIES:

• Design, assist in or assign the development of training, programs, and services for contract or customized training, and for open enrollment courses.
• Identify, hire, and manage appropriate faculty and staff for fulfillment of courses and programs.
• Work closely with the Business Office, Academic Affairs, Testing Center, Student Success and Student Services personnel, e.g., Admissions, Advisors, deans and faculty, to ensure quality programming and collaboration in program development and future course offerings.
• Work with other College departments to ensure timely execution of programs, for example, Finance for invoicing of contracts, bookstore for materials ordering, etc.
• Ensure all project documentation is accurate and maintained including utilizing the standard terms and conditions and statewide contract templates.
• Ensure that arrangements are made for appropriate facilities, materials, and equipment necessary for the delivery of services.
• Work with Marketing to create materials and market programs and services.
• Work with areas of Ivy+ Career Link to ensure employer and student work and learn information is captured and recorded (e.g. employer and student evaluations).
• Maintain records of projects and other student/employer information in customer (CRM) and student management system (e.g. Salesforce, Banner, contract CSM) to track and provide reports in a timely manner; including grades and certifications earned.
• Manage and coordinate aspects of the Achieve Your Degree (AYD) program.
• Establish, maintain, and cultivate positive, collaborative partnerships with employers and other key partners like Department of Workforce Development.
• Participate in training and professional development as needed.
• Responsible for monitoring the use of division funds for program delivery.
• Work with Ivy+ Career Link Employer Consultants to establish employer contract, open enrollment, and campus training priorities.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

EXPERIENCE AND EDUCATION:

• A minimum of three (3) years related experience in business, industry, training, or a related activity with financial acumen.
• Must have two (2) years of supervisory experience.
• Must have intermediate knowledge of Microsoft Office Products.
• Must exemplify commitment to an environment where team members feel valued, respected and supported.
• Must demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences.
• Must be passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.
• Demonstrated skills and abilities to concurrently manage numerous tasks, some with conflicting priorities required.
• Must have excellent oral and written communication, interpersonal, and organizational skills.
• Commitment to student learning outcomes and staff development required.
• Must be able and willing to travel to and from professional development or statewide activities.
• Ability to work within an entrepreneurial framework and scale a large project required.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and