Ivy+ Career Link Program Manager

Ivy Tech Community College; Goshen (CT); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Wellness rewards

FSA

Job summary

Ivy Tech Community College seeks a Program Manager for the Ivy+ Career Link program to fulfill training, services, and partnerships with employers and community partners. You will collaborate with Employer Consultants, campus leadership, and faculty to meet metrics tied to employers and college outcomes.

The role involves supervising staff, managing records in CRM/Salesforce, and coordinating program delivery across multiple departments, with travel as needed.

Qualifications

• Minimum three years related experience in business, industry, training, or similar.
• Two years of supervisory experience.
• Intermediate knowledge of Microsoft Office products.
• Commitment to a collaborative, inclusive workplace.
• Willingness to travel for development or statewide activities.

Responsibilities

• Design, assist in or assign development of training programs and services.
• Identify, hire, and manage faculty and staff for courses and programs.
• Collaborate with campus leaders to ensure quality programming and future offerings.
• Coordinate with other departments for invoicing, materials, and services.
• Maintain project documentation and contracts in approved templates.
• Ensure facilities, materials, and equipment for service delivery is arranged.
• Partner with Marketing to create materials and market programs.

Skills

Oral and written communication

Interpersonal skills

Organizational skills

Team collaboration

Tools

Salesforce

Banner

CRM systems

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION: The Ivy+ Career Link Program Manager is responsible for the fulfillment of programming, and services to meet the needs of business, industry, non-profit organizations, and the public. Work collaboratively with Ivy+ Career Link Employer
Consultants, Campus Chancellors, Vice Chancellors, program chairs and faculty to successfully implement metrics tied to employers, employees and College outcomes and ensure services and products exceed customer and College expectations.

SUPERVISION RECEIVED: Vice Chancellor, Ivy+ CareerLink

SUPERVISION GIVEN: Determined by Local Leadership

CLASSIFICATION: E-1

COMPENSATION: $55,000-56,000

MAJOR RESPONSIBILITIES:

• Design, assist in or assign the development of training, programs, and services for contract or customized training, and for open enrollment courses.
• Identify, hire, and manage appropriate faculty and staff for fulfillment of courses and programs.
• Work closely with the Business Office, Academic Affairs, Testing Center, Student Success and Student Services personnel, e.g., Admissions, Advisors, deans and faculty, to ensure quality programming and collaboration in program development and future course offerings.
• Work with other College departments to ensure timely execution of programs, for example, Finance for invoicing of contracts, bookstore for materials ordering, etc.
• Ensure all project documentation is accurate and maintained including utilizing the standard terms and conditions and statewide contract templates.
• Ensure that arrangements are made for appropriate facilities, materials, and equipment necessary for the delivery of services.
• Work with Marketing to create materials and market programs and services.
• Work with areas of Ivy+ Career Link to ensure employer and student work and learn information is captured and recorded (e.g. employer and student evaluations).
• Maintain records of projects and other student/employer information in customer (CRM) and student management system (e.g. Salesforce, Banner, contract CSM) to track and provide reports in a timely manner; including grades and certifications earned.
• Manage and coordinate aspects of the Achieve Your Degree (AYD) program.
• Establish, maintain, and cultivate positive, collaborative partnerships with employers and other key partners like Department of Workforce Development.
• Participate in training and professional development as needed.
• Responsible for monitoring the use of division funds for program delivery.
• Work with Ivy+ Career Link Employer Consultants to establish employer contract, open enrollment, and campus training priorities.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

EXPERIENCE AND EDUCATION:

A minimum of three (3) years related experience in business, industry, training, or a related activity with financial acumen.

• Must have two (2) years of supervisory experience.
• Must have intermediate knowledge of Microsoft Office Products.
• Must exemplify commitment to an environment where team members feel valued, respected and supported.
• Must demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences.
• Must be passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.
• Demonstrated skills and abilities to concurrently manage numerous tasks, some with conflicting priorities required.
• Must have excellent oral and written communication, interpersonal, and organizational skills.
• Commitment to student learning outcomes and staff development required.
• Must be able and willing to travel to and from professional development or statewide activities.
• Ability to work within an entrepreneurial framework and scale a large project required.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.