IVR (Programmer Analyst)

Quantum Strides LLC; Fairfax (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Quantum Strides LLC in Fairfax, Virginia is seeking a professional to provide IVR, contact and call center support to agencies and staff, and to plan and design Visio diagrams for call flows.

The role also involves analyzing business processes, conducting systems tests, and delivering visual aids to illustrate call handling and information resources. Maintenance and support for outages, along with self-service transactions and live support, are included.

Qualifications

• Provides IVR, contact and call center support to agencies and staff.
• Designs call flows and Visio diagrams.
• Analyzes business process issues for consultants and system users.
• Conducts systems testing and measurements of system capabilities.

Responsibilities

• Provide IVR, contact and call center support to agencies and staff.
• Plan and design Visio diagrams for call flows.
• Analyze business processes issues for consultant assistance and system users.
• Conduct systems tests and measure the system's ability to manage applications.
• Provide visual aids to demonstrate call handling and information resources.
• Provide maintenance and support to agencies on troubleshooting and system outages.
• Support self-service transactions and live issue resolution.

Skills

IVR

Call Center Support

Visio

Business Process Analysis

Systems Testing

Troubleshooting

Live Support

Self-Service Transactions

Tools

Visio

Job description

Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

• Provide IVR, Contact and Call Center support to agencies and staff.
• Provide, plan and design Visio diagrams for call flows.
• Analyze business processes issues and problems for consultant assistance and system users.
• Conduct systems test, measurements of the systems ability to manage applications.
• Provide visual aid to demonstrate call handling and information resources to organizations.
• Provide maintenance and support to agencies on troubleshooting and system outages.
• Provide self service transactions, live support on issues and application errors.