IVR & Call Center Analyst - Flow Design & Live Support
Quantum Strides LLC
14 days+
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Job description
Job Location: Fairfax, Virginia, United States (Onsite/Offsite)
- Provide IVR, Contact and Call Center support to agencies and staff.
- Provide, plan and design Visio diagrams for call flows.
- Analyze business processes issues and problems for consultant assistance and system users.
- Conduct systems test, measurements of the systems ability to manage applications.
- Provide visual aid to demonstrate call handling and information resources to organizations.
- Provide maintenance and support to agencies on troubleshooting and system outages.
- Provide self service transactions, live support on issues and application errors.
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