IVR & Call-Flow Analyst — Data & KPI Insights

Paradigminfotech; Bedminster Township (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Paradigm Infotech is seeking an IVR Design Specialist based in Bedminster Township, New Jersey. The ideal candidate will analyze requirements and develop detailed designs for implementation, specifically for speech user interfaces.

This position requires a Bachelor's degree with a focus on IVR design experience, and the ability to create effective user interface designs. You will work closely with business units to understand and translate their needs into functional specifications.

Qualifications

• Bachelor's degree required, preferably with IVR design experience.
• Strong analytical skills to understand business requirements.
• Experience in creating effective user interface designs.

Responsibilities

• Analyze requirements and develop detailed designs for implementation.
• Create speech user interface designs including call flows and dialogues.
• Deliver IVR design documentation outlining backend interfaces.

Skills

IVR design

Speech user interface design

Business analysis

Documenting functional specifications

Education

Bachelor's degree

Job description

Paradigm Infotech is seeking an IVR Design Specialist based in Bedminster Township, New Jersey. The ideal candidate will analyze requirements and develop detailed designs for implementation, specifically for speech user interfaces.

This position requires a Bachelor's degree with a focus on IVR design experience, and the ability to create effective user interface designs. You will work closely with business units to understand and translate their needs into functional specifications.