IVR Automation Engineer — Cyara Testing Expert

Veriipro; Midvale (UT); On-site; USD 80,000 - 100,000; Full time

Job summary

Veriipro in Midvale, Utah is seeking a Cyara IVR Test Automation Engineer to design, develop, and maintain automated test scripts. The role emphasizes ensuring the performance, reliability, and quality of IVR systems while enhancing customer experiences.

The ideal candidate will have a minimum of 5 years of experience in contact center technologies and IVR testing, with strong proficiency in Cyara tools. Effective communication and collaboration skills are essential for contributing to team successes.

Qualifications

• Minimum 5 years of experience in contact center technologies and IVR testing.
• Strong understanding of IVR, Bots, Routing, and Workforce Management concepts.
• Excellent communication, interpersonal, and collaboration skills.

Responsibilities

• Design, develop, and maintain automated test scripts for IVR systems.
• Verify performance and reliability of IVR platforms.
• Collaborate with teams to optimize IVR performance and customer experience.

Skills

IVR testing

Contact center technologies

Automation testing

Excellent communication skills

Tools

Cyara Velocity

Cyara Cruncher

Cyara Pulse

Job description

Veriipro in Midvale, Utah is seeking a Cyara IVR Test Automation Engineer to design, develop, and maintain automated test scripts. The role emphasizes ensuring the performance, reliability, and quality of IVR systems while enhancing customer experiences.

The ideal candidate will have a minimum of 5 years of experience in contact center technologies and IVR testing, with strong proficiency in Cyara tools. Effective communication and collaboration skills are essential for contributing to team successes.