Egg Donor Intake Specialist — Compassionate Outreach

Dynastyfamilyplanning; Orange (CA); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Dynasty Family Planning is seeking a donor coordinator to guide prospective egg donors through applications, interviews, and documentation in a high-volume, compassionate setting. You will build trust, explain requirements and compensation, and maintain accurate profiles to support a timely donor journey.

You will manage outreach, coordinate screenings, and work with teams to ensure clear next steps while respecting donor autonomy and confidentiality.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Working knowledge of surrogacy, egg donation, and IVF; excellent communication, customer service, organization, and proactive follow-up.
• Tech savvy and comfortable learning new platforms, including Egg Donor Connect, CRM systems, Google Workspace, Slack, and related case management tools.
• Exceptional attention to detail, confidentiality, sound judgment, and inclusive service.
• Experience in an egg donor program, IVF clinic, agency, healthcare intake, recruiting, or client service preferred.
• Sales experience is a plus.
• Former donors and experienced surrogates with strong administrative and relationship-building skills are welcome.
• Bilingual English and Spanish or English and Chinese, particularly Mandarin, preferred.

Responsabilités

• Manage a high volume of donor inquiries; respond promptly, explain participation requirements and compensation terms, and document consistent follow-up and next steps.
• Conduct structured interviews using approved questions and criteria; discuss motivation, scheduling, availability, and practical responsibilities.
• Help candidates complete personal, health, family history, and prior donation information; refer medical questions to qualified professionals.
• Explain authorized profile use, information sharing, and consent; avoid promises about permanent anonymity, selection, or cycle timing.
• Collect authorized profile materials and prior-cycle records; check completeness and consistency without interpreting clinical or genetic results.
• Coordinate records requests and screening appointments with designated teams; maintain active follow-up on missing requirements.
• Prepare accurate profiles, identify self-reported information, and avoid overstating donor qualifications, prior results, or availability.
• Reconfirm interest, travel limits, and availability while donors await selection; respect requests to pause, withdraw, or change permissions.
• Coordinate inquiries with matching and transfer selected donor files with current authorizations, screening status, records, and open questions.
• Maintain recruitment source and stage data; support approved outreach and information sessions and recommend improvements to donor engagement.

Connaissances

Communication

Bilingual English/Spanish or English/汉

Customer service

Sales experience

Active listening

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Outils

Egg Donor Connect

CRM systems

Google Workspace

Slack

Description du poste

Dynasty Family Planning is seeking a donor coordinator to guide prospective egg donors through applications, interviews, and documentation in a high-volume, compassionate setting. You will build trust, explain requirements and compensation, and maintain accurate profiles to support a timely donor journey.

You will manage outreach, coordinate screenings, and work with teams to ensure clear next steps while respecting donor autonomy and confidentiality.