Egg Donor Intake Coordinator View role

Dynastyfamilyplanning; Orange (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Dynasty Family Planning is seeking a donor coordinator to guide prospective egg donors through applications, interviews, and documentation in a high-volume, compassionate setting. You will build trust, explain requirements and compensation, and maintain accurate profiles to support a timely donor journey.

You will manage outreach, coordinate screenings, and work with teams to ensure clear next steps while respecting donor autonomy and confidentiality.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Working knowledge of surrogacy, egg donation, and IVF; excellent communication, customer service, organization, and proactive follow-up.
• Tech savvy and comfortable learning new platforms, including Egg Donor Connect, CRM systems, Google Workspace, Slack, and related case management tools.
• Exceptional attention to detail, confidentiality, sound judgment, and inclusive service.
• Experience in an egg donor program, IVF clinic, agency, healthcare intake, recruiting, or client service preferred.
• Sales experience is a plus.
• Former donors and experienced surrogates with strong administrative and relationship-building skills are welcome.
• Bilingual English and Spanish or English and Chinese, particularly Mandarin, preferred.

Responsibilities

• Manage a high volume of donor inquiries; respond promptly, explain participation requirements and compensation terms, and document consistent follow-up and next steps.
• Conduct structured interviews using approved questions and criteria; discuss motivation, scheduling, availability, and practical responsibilities.
• Help candidates complete personal, health, family history, and prior donation information; refer medical questions to qualified professionals.
• Explain authorized profile use, information sharing, and consent; avoid promises about permanent anonymity, selection, or cycle timing.
• Collect authorized profile materials and prior-cycle records; check completeness and consistency without interpreting clinical or genetic results.
• Coordinate records requests and screening appointments with designated teams; maintain active follow-up on missing requirements.
• Prepare accurate profiles, identify self-reported information, and avoid overstating donor qualifications, prior results, or availability.
• Reconfirm interest, travel limits, and availability while donors await selection; respect requests to pause, withdraw, or change permissions.
• Coordinate inquiries with matching and transfer selected donor files with current authorizations, screening status, records, and open questions.
• Maintain recruitment source and stage data; support approved outreach and information sessions and recommend improvements to donor engagement.

Skills

Communication

Bilingual English/Spanish or English/汉

Customer service

Sales experience

Active listening

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Egg Donor Connect

CRM systems

Google Workspace

Slack

Job description

Guide prospective egg donors through application, preliminary review, documentation, and preparation for selection. Thrive in a high-volume, fast-paced environment through genuine human connection, active listening, clear education, and consistent, personalized follow-up. Maintain accurate profiles and availability information. You will often be the first person a prospective donor speaks with, making your ability to listen, build trust, and explain the process essential. The role combines active outreach and relationship building with careful tracking of applications, records, and screening steps. Strong candidates bring energy, empathy, and sales or service skills while respecting each donor’s autonomy and maintaining accuracy across a busy pipeline.

Key responsibilities

• Manage a high volume of donor inquiries; respond promptly, explain participation requirements and compensation terms, and document consistent follow-up and next steps.
• Conduct structured interviews using approved questions and criteria; discuss motivation, scheduling, availability, and practical responsibilities.
• Help candidates complete personal, health, family history, and prior donation information; refer medical questions to qualified professionals.
• Explain authorized profile use, information sharing, and consent; avoid promises about permanent anonymity, selection, or cycle timing.
• Collect authorized profile materials and prior-cycle records; check completeness and consistency without interpreting clinical or genetic results.
• Coordinate records requests and screening appointments with designated teams; maintain active follow-up on missing requirements.
• Prepare accurate profiles, identify self-reported information, and avoid overstating donor qualifications, prior results, or availability.
• Reconfirm interest, travel limits, and availability while donors await selection; respect requests to pause, withdraw, or change permissions.
• Coordinate inquiries with matching and transfer selected donor files with current authorizations, screening status, records, and open questions.
• Maintain recruitment source and stage data; support approved outreach and information sessions and recommend improvements to donor engagement.

What success looks like

• Donor inquiries receive prompt, personalized responses and a clearly documented follow-up plan.
• Applicants understand the process, commitments, and next steps and can make informed choices.
• Profiles, screening records, permissions, and availability remain accurate and current.

Qualifications and preferred experience

• High school diploma or equivalent required; bachelor’s degree preferred.
• Working knowledge of surrogacy, egg donation, and IVF; excellent communication, customer service, organization, and proactive follow-up.
• Tech savvy and comfortable learning new platforms, including Egg Donor Connect, CRM systems, Google Workspace (G Suite), Slack, and related case management tools.
• Exceptional attention to detail, accurate records, confidentiality, sound judgment, and inclusive service.
• Experience in an egg donor program, IVF clinic, agency, healthcare intake, recruiting, or client service preferred. Sales experience is a plus. Former donors and experienced surrogates with strong administrative and relationship-building skills are welcome.
• Bilingual English and Spanish or English and Chinese, particularly Mandarin, preferred. Please identify spoken and written proficiency.

Why join Dynasty

At Dynasty Family Planning, your work can have an impact that lasts a lifetime. You will help intended parents move toward the families they have dreamed of, supporting a journey that can lead to first embraces, everyday family moments, and connections across generations. Behind each application, appointment, and completed milestone is a person placing trust in our team. Helping turn the dream of parenthood into a family is at the heart of why we do this work.

We are an LGBTQIA+ Owned boutique surrogacy and egg donation agency serving families across backgrounds and borders, including international intended parents. We value the hopes of intended parents and the generosity, autonomy, and wellbeing of the surrogates and donors who make these journeys possible.

We are building a culture of open communication, mutual respect, accountability, and shared problem-solving. Colleagues are encouraged to ask questions, share expertise, raise concerns early, and contribute ideas that improve the experience for intended parents, surrogates, donors, and teammates. We value thoughtful service and recognize the effort behind dependable follow-through.

You will help prospective donors understand a meaningful commitment while building trusted relationships. Strong service and sales skills can help you keep applicants engaged, answer questions thoughtfully, and improve the intake experience.

Dynasty Family Planning is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law and provide reasonable accommodations during the application process. To request an accommodation or an alternative way to submit your resume, please contact [e-mail] .