IVD Diagnostic Field Service Engineer — Remote Option

Agilent Technologies; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Agilent Technologies is seeking a field service technician to provide on-site repair, installation, and preventive maintenance for tissue diagnostic IVD devices in hospitals and laboratories. You will manage service activities, coordinate with customers, and uphold Agilent’s service standards.

The role requires 3+ years in biomedical/electro-mechanical maintenance, strong communication, and willingness to travel extensively across multiple regions.

Qualifications

• Bachelor’s degree or equivalent; 3+ years of biomedical/electro-mechanical/IVD instrumentation experience preferred.
• Hands-on experience with biomedical devices and repair/maintenance.
• Strong verbal and written communication skills; ability to work with customers.
• Willingness to travel 75% of the time and work in hospital/clinical environments.
• Ability to work with minimal supervision and escalate when needed.

Responsibilities

• Respond to service requests with repair, installation, upgrade, and preventive maintenance on tissue diagnostic IVD devices.
• Schedule service visits efficiently and communicate status to customers.
• Collaborate with managers and sales teams to align customer expectations.
• Maintain accurate documentation of time and expenses in SAP and other systems.
• Provide feedback on device performance to Product Specialists and vendors.
• Ensure compliance with company policies and industry regulations.

Skills

Bachelor’s degree

Biomedical technician

IVD instrumentation

Excellent communication

Team player

IT networking basics

Education

Bachelor’s degree or University Degree

Tools

A+ Certification

Job description

Agilent Technologies is seeking a field service technician to provide on-site repair, installation, and preventive maintenance for tissue diagnostic IVD devices in hospitals and laboratories. You will manage service activities, coordinate with customers, and uphold Agilent’s service standards.

The role requires 3+ years in biomedical/electro-mechanical maintenance, strong communication, and willingness to travel extensively across multiple regions.