Diagnostic Field Service Engineer

Agilent Technologies; United States; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Agilent Technologies is seeking a field service technician to provide on-site repair, installation, and preventive maintenance for tissue diagnostic IVD devices in hospitals and laboratories. You will manage service activities, coordinate with customers, and uphold Agilent’s service standards.

The role requires 3+ years in biomedical/electro-mechanical maintenance, strong communication, and willingness to travel extensively across multiple regions.

Qualifications

• Bachelor’s degree or equivalent; 3+ years of biomedical/electro-mechanical/IVD instrumentation experience preferred.
• Hands-on experience with biomedical devices and repair/maintenance.
• Strong verbal and written communication skills; ability to work with customers.
• Willingness to travel 75% of the time and work in hospital/clinical environments.
• Ability to work with minimal supervision and escalate when needed.

Responsibilities

• Respond to service requests with repair, installation, upgrade, and preventive maintenance on tissue diagnostic IVD devices.
• Schedule service visits efficiently and communicate status to customers.
• Collaborate with managers and sales teams to align customer expectations.
• Maintain accurate documentation of time and expenses in SAP and other systems.
• Provide feedback on device performance to Product Specialists and vendors.
• Ensure compliance with company policies and industry regulations.

Skills

Bachelor’s degree

Biomedical technician

IVD instrumentation

Excellent communication

Team player

IT networking basics

Education

Bachelor’s degree or University Degree

Tools

A+ Certification

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.

Information about Agilent is available at www.agilent.com.

In this position, you will provide on-site repair, preventative maintenance, installation, sales support, and modification implementation on all instrumentation. Ensure that all regulations, policies, and goals are met. Maintain customer relations and ensure customer satisfaction with service. Complete all administrative duties as required. This position works directly on tissue diagnostic IVD medical devices in hospitals and laboratories.

Responsibilities will include but not be limited to:

• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activities on tissue diagnostic IVD devices. These devices contain a large amount of electromechanical and pneumatic systems, as well as computer hardware and software.
• Contact customers in a timely manner and schedule service efficiently.
• Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
• Maintain Agilent’s customer service reputation by complying with all corporate policies and procedures.
• Complete administrative tasks promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilize the complaint handling system as required.
• Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
• Responsive to customer requests for service and communicate proactively before, during, and after service.

% of Travel: 90-100% (Road Warrior) 4-5 days per week in the field visiting customers.

Territory will consist of Western Europe, Middle East and Africa.

Qualifications

Qualifications:

• Bachelor’s degree or University Degree preferred; may also consider equivalent combination of relevant experience, training and education
• 3+ years of relevant work experience - biomedical technician, electro-mechanical, IVD instrumentation or similar
• Hands-on experience with Biocare products is preferred
• Strong professional communication skills; can communicate well both verbally and in writing, Shares information and ideas with others, good listening skills
• Team player. Willing to help others when workload in immediate area is low
• Knowledge and proven experience of electronic principles, fluidics, pneumatics, electromechanical devices, troubleshooting techniques and diagnostic skills
• Proven experience with connecting IT equipment to networks IT courses such as A+ certification is preferred
• Demonstrated experience in the operation, maintenance and repair of medical devices
• Ability to work with minimal supervision and show sound business judgment with regard to escalating issues when the managers help is needed to make a decision
• Ability to function in a responsible, professional manner using good judgment in decision making. Requires the ability to remain positive, rational, calm and professional under stressful conditions (I.e. dealing with irate people, handling complaints, etc.)

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affimation Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf, https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process, or have questions about workplace accessibility, please contact [phone] (US and Canada only) or email [e-mail]. EOE AA M/F/Vet/Disability

The full-time equivalent pay range for this position when based remotely in Italy is 42.800,00 - 66.875,00 EUR plus eligibility for bonus, stock,and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual payis determined by work location and additional factors, including job-related skills, experience, andrelevant education or training. During the hiring process, a recruiter can share more about the specificpay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/location

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support