Field Service Engineer

Scorpion Therapeutics; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Scorpion Therapeutics is seeking a Field Service Engineer to support Agilent's IVD biopsy tissue stainer systems and multi-vendor lab instruments across the Northeastern US.

The role involves on-site installation, preventive maintenance, troubleshooting, upgrades, and repairs, plus customer training, documentation, and collaboration with management and sales teams; travel up to 50% is required, and residence near New York City is preferred.

Qualifications

• High school diploma or technical training; 4+ years in instrumentation maintenance or troubleshooting in regulated labs.
• Strong problem-solving, communication, and computer skills.
• Familiarity with clinical/analytical lab environments; experience with Agilent biopsy stainers a plus.

Responsibilities

• On-site installation, maintenance, troubleshooting, upgrades, and repairs of hardware, software, and networking.
• Optimize system configurations and provide customer training.
• Collaborate with management and sales teams; document service activities.
• Support quality systems and provide feedback to product teams.

Skills

Field service

Installation

Maintenance

Troubleshooting

Training customers

Documentation

Networking

Communication

Travel up to 50%

Education

High school diploma or technical training

Bachelor’s/Master’s in Chemistry, Biochemistry, or related science

Tools

Agilent biopsy stainers

Multi-vendor lab instruments

Job description

Role

Field Service Engineer supporting Agilent's IVD biopsy tissue stainer systems and multi-vendor lab instruments.

Responsibilities

perform on-site installation, maintenance, troubleshooting, upgrades, and repairs of hardware, software, and networking; optimize system configurations; provide customer training; collaborate with management and sales teams; document service activities; support quality systems and feedback to product teams.

Requirements

high school diploma or technical training; 4+ years in instrumentation maintenance or troubleshooting in regulated labs; strong problem-solving, communication, and computer skills; familiarity with clinical/analytical lab environments; experience with Agilent biopsy stainers a plus.

High-Value

IVD diagnostics, biopsy tissue staining, regulated lab environment, instrumentation troubleshooting, multi-vendor solutions, customer support, travel up to 50% primarily across Northeastern US, full-time, remote work option.

Preferred

Bachelor’s/Master’s in Chemistry, Biochemistry, or related science.

Work setup

involves extensive travel within the US, primarily in the Northeast; candidate must reside within 50 miles of New York City.