ITSM Transition Lead: Large-Scale Service Deployments

NTT DATA, Inc.; Plano (TX); On-site; USD 91,000 - 162,000; Full time

Job summary

NTT DATA is seeking a Transition Specialist Advisor - ITSM to join our Plano, TX team. You will lead large-scale IT service transition programs, bridging sales commitments and technical delivery while coordinating cross-functional teams across geographies.

The role requires ITIL expertise, advanced project management, and strong communication with executive stakeholders. Travel may be required; remote/hybrid options exist depending on client needs.

Qualifications

• Experience with managing a prior transition from set up to steady state.
• ITIL - Service Management expert with knowledge of related areas.
• Experience leading large cross-functional service transition projects.
• Travel may be required domestically or internationally.

Responsibilities

• Lead large scale IT transition projects and teams.
• Develop and manage transition plans, cost and schedule.
• Coordinate with sales, delivery, and third-party partners.
• Mentor junior staff and ensure QA for service delivery.
• Guide cross-functional initiatives across multiple geographies.

Skills

ITIL Service Management

Project management

Stakeholder management

Executive communication

Multi-site coordination

Service transition

Job description

NTT DATA is seeking a Transition Specialist Advisor - ITSM to join our Plano, TX team. You will lead large-scale IT service transition programs, bridging sales commitments and technical delivery while coordinating cross-functional teams across geographies.

The role requires ITIL expertise, advanced project management, and strong communication with executive stakeholders. Travel may be required; remote/hybrid options exist depending on client needs.