ITIL Service Manager - Lead Large-Scale ITIL Delivery

NTT DATA North America; Plano (TX); On-site; USD 79,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Health savings account / Flexible plan

Life and AD&D insurance

Disability coverage

Paid time off

401k with company match

Employee assistance program

Job summary

NTT DATA North America in Plano, Texas, seeks an ITIL Service Manager to oversee ITIL-based service support and client account management on a 24x7 basis. You will coordinate incident ownership, change, and service level management while communicating across engagements from tactical to strategic.

Requirements include 8+ years as a Service Manager, ITIL certification, CMDB experience, and strong written/verbal skills. The role offers competitive pay and benefits with potential incentives.

Qualifications

• 8+ years of experience as a Service Manager.
• Excellent written and verbal skills.
• Undergraduate degree or equivalent education and work experience.

Responsibilities

• Lead large scale projects.
• Guide others on cross-functional projects outside of their own department.
• Leads complex service delivery processes and associated projects.
• Manages service delivery processes in a complex environment.
• Develops resolutions and analysis to complex problems requiring creativity.
• Identifies and leads continuous improvement activities for clients or internal processes.

Skills

ITIL processes

Leadership

Communication

Education

Undergraduate degree or equivalent

Tools

CMDB

Job description

NTT DATA North America in Plano, Texas, seeks an ITIL Service Manager to oversee ITIL-based service support and client account management on a 24x7 basis. You will coordinate incident ownership, change, and service level management while communicating across engagements from tactical to strategic.

Requirements include 8+ years as a Service Manager, ITIL certification, CMDB experience, and strong written/verbal skills. The role offers competitive pay and benefits with potential incentives.