ITSM Transition Lead for Large-Scale Programs

NTT DATA North America; Plano (TX); On-site; USD 91,000 - 162,000; Full time

Benefits offered by this job

Benefits package

Job summary

NTT DATA North America in Plano, TX is seeking a Transition Specialist Advisor - ITSM to join our team. You will drive the transition from sales closure to delivery, building a master plan to manage cost, schedule, and staffing across multi-site environments.

The role demands ITIL expertise, senior-level project management, and the ability to lead complex services involving multiple products, partners, and geographies. Travel may be required; strong executive communication is essential.

Qualifications

• Experience with managing a prior transition from set up to steady state.
• Expert in ITIL - Service Management with a working knowledge of related subject areas.
• Skills and experience in managing complex services projects that include multiple products / services, third party partners and geographies.
• Advanced project management and NTT DATA management abilities and project financials.
• Advanced understanding of services processes and technologies.
• Advanced ability to assess, manage and remediate high project risk.
• Demonstrated ability to lead large project teams and develop strategic plans.
• Advanced communication and executive level NTT DATA interaction skills.
• Travel including overnight domestic or international trips may be required.
• Experience within these areas: Incident management, Change management, Request management, Configuration management and SLA Management.

Responsibilities

• Individuals are expert in their subject area (ITIL - Service Management) and have working knowledge of related subject areas
• They lead large scale projects
• They may lead or guide others on cross-functional projects outside of their own department
• Typically manages several transition teams or projects, each with their own transition manager
• Projects may require multi-site coordination and implementation
• Supports a majority of NTT DATA service and product lines
• May mentor less experienced team members

Skills

ITIL - Service Management

Project management

Cross-functional leadership

Executive communication

Multi-site coordination

Risk management

Vendor / third-party management

Strategic planning

Travel flexibility

Incident / Change / Configuration / SL

Job description

NTT DATA North America in Plano, TX is seeking a Transition Specialist Advisor - ITSM to join our team. You will drive the transition from sales closure to delivery, building a master plan to manage cost, schedule, and staffing across multi-site environments.

The role demands ITIL expertise, senior-level project management, and the ability to lead complex services involving multiple products, partners, and geographies. Travel may be required; strong executive communication is essential.