Transition Specialist Advisor - ITSM

NTT DATA, Inc.; Plano (TX); Hybrid; USD 91,000 - 162,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA in Plano, Texas seeks a Transition Specialist Advisor - ITSM to bridge sales and delivery, leading transition programs that span multiple sites and partners. You will design, manage, and execute transition plans, ensuring service delivery readiness and alignment with ITIL processes.

The role requires 10+ years of IT Service Management experience, strong project leadership, and the ability to coordinate complex programs across geographies and vendors.

Qualifications

• 10+ years of experience as an IT Service Manager.
• Expert in ITIL - Service Management with a working knowledge of related subject areas.
• Experience managing complex services projects that include multiple products / services, third party partners and geographies.
• Advanced project management and executive-level interaction skills.
• Travel including overnight domestic or international trips may be required.
• Experience within Incident management, Change management, Request management, Configuration management and SLA Management.

Responsibilities

• Lead large scale transition projects and teams across multiple sites.
• Guide cross-functional teams on complex service delivery initiatives.
• Develop and implement master transition plans with cost and schedule control.
• Coordinate third-party partners and extended transition team.
• Mentor and coach team members throughout transition cycles.

Skills

ITIL

Transition management

Stakeholder comms

Risk management

Multi-site projects

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Transition Specialist Advisor - ITSM to join our team in Plano, Texas (US-TX), United States (US).

The IT Service Manager is responsible for implementing a technical and business solution that has been sold to the NTT DATA. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, NTT DATA management, 3rd party partner management, extended transition team management, and implements service delivery processes.

Responsibilities

• Individuals are expert in their subject area (ITIL - Service Management) and have working knowledge of related subject areas
• They lead large scale projects
• They may lead or guide others on cross-functional projects outside of their own department
• Typically manages several transition teams or projects, each with their own transition manager
• Projects may require multi-site coordination and implementation
• Supports a majority of NTT DATA service and product lines
• May mentor less experienced team members

Requirements

• Experience with managing a prior transition from set up to steady state
• Expert in ITIL - Service Management with a working knowledge of related subject areas
• Skills and experience in managing complex services projects that include multiple products / services, third party partners and geographies
• Advanced project management and NTT DATA management abilities and project financialsAdvanced understanding of services processes and technologies
• Advanced ability to assess, manage and remediate high project risk
• Demonstrated ability to lead large project teams and develop strategic plans
• Advanced communication and executive level NTT DATA interaction skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required\
• Experience within these areas: Incident management, Change management, Request management, Configuration management and SLA Management

Basic Qualifications

• 10+ years of experience as an IT Service Manager

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role will depend on the nature of the role offered and will either be $91,260 - $162,240, or $50 - $84.44 if the role is hired as a temporary position. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered is temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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