Transition Manager (Delivery Manager / Finance & Insurance)

NTT DATA North America; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT services firm in Plano, Texas, is seeking a Transition Manager for Finance & Insurance. The role involves leading transitions for financial services applications to Managed Services, ensuring compliance with regulations, and managing knowledge transfer. Candidates should have at least 6 years of IT experience in financial services, with strong skills in service management and governance. This full-time position offers a mid-senior level role focusing on compliance, service improvement, and operational readiness.

Qualifications

• 6–10+ years of IT experience with financial services or insurance application managed services.
• 3+ years managing application transitions into AMS in regulated environments.
• Experience with banks or financial services organizations.

Responsibilities

• Lead end-to-end transition of finance and insurance applications into Managed Services.
• Define and manage SLAs, OLAs, and escalation paths.
• Ensure compliance with regulatory requirements during transitions.

Skills

ITIL-based service management

Governance models

Stakeholder management

Risk management

Education

Bachelor’s degree in Information Technology, Finance, Business, or Engineering

Tools

Temenos

SAP Financial Services

Oracle Financials

Job description

Transition Manager - Finance & Insurance

Apply for the Transition Manager - Finance & Insurance role at NTT DATA North America.

Req ID: 352521

Location: Plano, Texas, United States

Job Summary

The Application Managed Service Transition Manager (Finance & Insurance) is responsible for leading the transition of financial services and insurance applications into a Managed Services (AMS) operating model. This role ensures regulatory compliance, data security, audit readiness, and business continuity while transitioning mission‑critical systems supporting core banking, payments, trading, underwriting, claims, actuarial, and financial operations.

Day to Day Job Duties

• Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems.
• Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements.
• Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams.
• Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations.
• Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements.
• Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations.
• Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII).
• Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle.
• Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting.
• Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures.
• Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties.
• Define and manage SLAs, OLAs, escalation paths, and on‑call support models supporting 24×7 financial operations and peak business periods.
• Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure.
• Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements.
• Define and manage entry and exit criteria for transition completion and steady‑state service acceptance.
• Define, track, and report KPIs, SLAs, and regulatory metrics post‑transition.
• Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization.
• Support internal and external audits, regulatory reviews, and compliance assessments.
• Ensure creation, validation, and maintenance of audit‑ready operational documentation including runbooks, SOPs, control procedures, and application support guides.
• Maintain documentation repositories and evidence required for regulatory and audit purposes.

Basic Qualifications

• Bachelor’s degree in Information Technology, Finance, Business, Engineering, or equivalent work experience.
• Minimum 6–10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services.
• Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments.
• Experience working with banks, insurance companies, investment firms, or financial services organizations.
• Strong knowledge of ITIL-based service management and service transition frameworks.
• Experience defining governance models, control frameworks, and audit‑ready service processes.

Nice to Have

• Hands‑on experience with financial and insurance platforms such as Temenos, Finacle, FIS, Fiserv, Guidewire, Duck Creek, SAP Financial Services, Oracle Financials, or similar systems.
• Strong understanding of financial and insurance business processes including payments, settlements, policy lifecycle management, claims processing, and financial accounting.
• Familiarity with data integration, batch processing, and real‑time transaction processing systems.
• Exposure to cloud and hybrid architectures supporting regulated financial workloads.
• Experience with DevOps and CI/CD practices adapted for regulated and audit‑driven environments.
• ITIL Foundation or ITIL Managing Professional certification.
• PMP or PRINCE2 certification.
• Financial services or risk certifications such as CISA, CRISC, CPA, or CFA.
• Cloud certifications (AWS, Azure, or GCP) supporting regulated environments.
• Strong communication, stakeholder management, leadership, and risk management skills, including executive‑level interactions.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.