ITSM Project Manager

SAIC; Tennessee; Remote; USD 80,000 - 120,000; Full time

Job summary

SAIC is recruiting IT professionals to support the FAA ISC with ServiceNow-based ITSM improvements. The role emphasizes delivering enterprise-scale ServiceNow solutions, aligning with governance and architecture frameworks, and advancing automation across platforms.

This senior position requires 7 years of IT project experience, PMI framework usage, and eligibility for a Public Trust clearance. Remote work is possible within the U.S. context.

Qualifications

• Bachelor's Degree in IT and 7+ years in IT projects; PM experience required.
• Experience with ServiceNow implementations.
• Experience managing projects using PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise priorities.
• Mature and enhance functionality across ServiceNow modules for automation and UX.
• Foster interoperability with FAA systems and data repositories.
• Apply SDLC methodologies to manage ServiceNow enhancements and implementations.
• Align configurations with FAA digital governance and enterprise architecture.
• Promote business process reengineering to maximize value from the platform.
• Provide documentation, governance artifacts, and training materials for operations.

Skills

ServiceNow

PMI framework

Public Trust eligibility

Education

Bachelor's Degree in Information Technology

Associates in IT

Master's in Information Technology

Tools

ServiceNow

Job description

Minimum Clearance Required None

Location Remote Work, TN, US

Schedule Full-Time

Shift Day Job

Travel No

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_REMOTE

Description

SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA's digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Qualifications

Required Skills and Experience

• Bachelor's Degree in Information Technology + 7 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; Associates in IT and 14 years of related experience; OR High school and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects utilizing the PMI framework.
• Ability to obtain a Public Trust, citizenship required.

Desired Skills And Experience

• PMP Certification.
• ServiceNow certifications.
• Scrum Master/Agile experience.
• Experience supporting FedRamp authorized software.
• Master's degree in information technology + ten years' experience performing complex projects in IT software, hardware, or integration.
• Results-Oriented Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
• Entrepreneurial Mindset Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
• Takes Ownership Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
• Highly Motivated Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.