ITSM Project Manager

SAIC; Nashville (TN); On-site; USD 110,000 - 160,000; Full time

Job summary

SAIC is seeking an experienced IT Project Manager to lead ServiceNow implementations within the FAA Integrated Service Center. This role focuses on delivering enterprise ITSM solutions, aligning with federal governance, and ensuring stakeholder engagement across multiple FAA systems.

The ideal candidate has PMI-based project management experience, a strong IT background, and is eligible for a Public Trust. This is a challenging role in the Civilian Sector with opportunities to drive

Qualifications

• Bachelor’s Degree in Information Technology plus 7+ years of IT/PM experience, including at least 4 years as a Project Manager; or Associates in IT with 14 years of related experience; or High school with 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects using the PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise priorities, engaging stakeholders and ensuring operational integration.
• Mature and enhance functionality across existing ServiceNow modules to improve workflow automation, data quality, transparency, and user experience.
• Promote interoperability through FAA system integrations and consolidate data repositories for a unified system-of-record.
• Apply Agile SDLC to manage ServiceNow enhancements, delivering iteratively with stakeholder feedback.
• Align configurations with FAA digital governance and enterprise architecture frameworks.
• Promote business process reengineering to maximize value and reduce technical debt.
• Provide documentation, governance artifacts, and training materials to support enterprise-scale operations.

Skills

Project management

ServiceNow

Agile/Scrum

Stakeholder engagement

Education

Bachelor’s Degree in IT

Associates in IT

High school diploma

Tools

ServiceNow

PMI framework

Job description

SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA’s digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Qualifications

• Bachelor's Degree in Information Technology + 7 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; Associates in IT and 14 years of related experience; OR High school and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects utilizing the PMI framework.
• Ability to obtain a Public Trust, citizenship required.

Desired Skills and Experience

• PMP Certification.
• ServiceNow certifications.
• Scrum Master/Agile experience.
• Experience supporting FedRamp authorized software.
• Master’s degree in information technology + ten years' experience performing complex projects in IT software, hardware, or integration.

Soft Skills

• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

About SAIC

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.

SAIC is an Equal Opportunity Employer.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.

For more information, visit saic.com. For ongoing news, please visit our newsroom.