ITSM Program Manager | ServiceNow & ITIL Expert

Baylor Scott & White Health; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Baylor Scott & White Health in Dallas is seeking an ITSM Program Manager to lead application systems study, programming activities, and ensure adherence to development standards within our healthcare IT environment.

You will support IS Directors with technical and process standards, assist in department budget planning, and drive initiatives that improve service delivery and system performance. Strong ITIL/ITSM knowledge and ServiceNow expertise are essential.

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification.
• EXPERIENCE - 5 Years of relevant experience

Responsibilities

• Oversee daily IT operations: staff assignments, daily activities, service desk, ticket management and IT relationships.
• Accountable for all new and modified systems within area of responsibility.
• Plan, oversee testing, design, programming, and timely implementation of applications projects using approved development methodologies.
• Provide training and guidance on information system operation.
• Participate in improving project management, development, coding, debugging, testing, data services, processes, and training.
• Develop and document business requirements, goals, deliverables, and specifications with customers and staff.
• Maintain broad knowledge of state-of-the-art technology, equipment, and systems.
• Create project plans and time estimates for iterations/phases.

Skills

ITIL ITSM knowledge

Project management

Facilitation & presentation

Education

Bachelor's degree or 4 years of work experience

Tools

ServiceNow ITSM

ServiceNow workflows

Job description

Baylor Scott & White Health in Dallas is seeking an ITSM Program Manager to lead application systems study, programming activities, and ensure adherence to development standards within our healthcare IT environment.

You will support IS Directors with technical and process standards, assist in department budget planning, and drive initiatives that improve service delivery and system performance. Strong ITIL/ITSM knowledge and ServiceNow expertise are essential.