ITSM Project Lead - ServiceNow Delivery (6-Month)

Motion Recruitment; Irving (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Motion Recruitment is seeking a Project Manager for a 6-month contract in Irving, TX. The role focuses on planning, governance, and outcomes for IT/ServiceNow projects, with hands-off engineering and strong stakeholder communication.

You will lead ITSM platform projects through initiation, implementation, and closeout, managing scope, risks, and dependencies while coordinating with cross-functional teams and vendors.

Qualifikationen

• Bachelor's degree required.
• 5+ years of IT project delivery experience, including ServiceNow or ITSM platforms.
• Experience in IT environments and ServiceNow projects (implementation/enhancement/integration).
• Knowledge of IT service management processes (incident, problem, change, service request).
• Ability to plan and manage scope, schedules, resources, risks, dependencies, and changes across multiple workstreams.
• Strong communication skills for technical and business audiences.

Aufgaben

• Own day-to-day project delivery and focus on planning, coordination, governance, and outcomes.
• Lead IT and ServiceNow ITSM projects from initiation through implementation and closeout.
• Assess current scope, commitments, risks, and dependencies and establish a plan for continued delivery.
• Develop and maintain project charters, scope, schedules, milestones, resource plans, and RAID logs; track costs.
• Facilitate requirements, planning, and status sessions with stakeholders and technical teams; document decisions and owners.
• Coordinate platform owners, engineers, security teams, vendors, and stakeholders to align priorities.
• Manage risks, issues, dependencies, and change requests; obtain approvals.
• Coordinate implementations, enhancements, integrations, and IT infrastructure changes; plan testing and rollouts.
• Track deliverables against acceptance criteria; coordinate testing and user acceptance testing; resolve defects.
• Identify blockers early and provide resolution options; ensure delivery commitments are met.
• Maintain project documentation and governance artifacts; coordinate training and operational handoff.

Kenntnisse

IT project management

ServiceNow

ITSM

scope planning

stakeholder management

facilitation

risk management

planning tools

Ausbildung

Bachelor's degree

Tools

Microsoft Project

Smartsheet

Jira

Microsoft Teams

Jobbeschreibung

Motion Recruitment is seeking a Project Manager for a 6-month contract in Irving, TX. The role focuses on planning, governance, and outcomes for IT/ServiceNow projects, with hands-off engineering and strong stakeholder communication.

You will lead ITSM platform projects through initiation, implementation, and closeout, managing scope, risks, and dependencies while coordinating with cross-functional teams and vendors.