ITSM Platform Engineer: Automations, Dashboards & ITIL

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Graton Resort & Casino in California seeks an ITSM Administrator responsible for the administration of the ITSM tool for Graton IT, building workflows, analytics on support issues, and creating SLAs, dashboards and reporting. The role collaborates with IT and business teams to develop and maintain ITSM processes, follows ITIL best practices, and supports the ITSM platform, workflows and automations, including cybersecurity alert research and incident response planning.

Other duties as assigned.

Qualifications

• Experience administering ITSM tool.
• Familiar with ITIL framework and ITSM lifecycle.
• Ability to design workflows and dashboards for service insights.

Responsibilities

• Administer and maintain the ITSM tool daily.
• Build workflows and analytics on support issues, and create SLAs.
• Develop dashboards and reporting to identify trends and improvements.
• Collaborate with IT and business teams to optimize ITSM processes.

Skills

ITSM

ITIL

Dashboards

Analytics

Job description

Graton Resort & Casino in California seeks an ITSM Administrator responsible for the administration of the ITSM tool for Graton IT, building workflows, analytics on support issues, and creating SLAs, dashboards and reporting. The role collaborates with IT and business teams to develop and maintain ITSM processes, follows ITIL best practices, and supports the ITSM platform, workflows and automations, including cybersecurity alert research and incident response planning.

Other duties as assigned.