ITSM Platform Engineer II: Automation & Integrations Lead

Stifel Financial Corp.; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Stifel is seeking an ITSM Platform Engineer II to serve as the primary technical escalation point for ITSM Analysts. You will own Halo ITSM operations, develop integrations with Jira and other systems, and build automation to improve efficiency.

The role requires strong technical depth, governance adherence, and the ability to work independently within architectural guidance. Prior ITSM and SaaS experience, ITIL knowledge, and scripting skills are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent education and experience.
• 3+ years of experience supporting ITSM platforms, enterprise SaaS applications, or service management tooling.
• ITIL Foundation certification or demonstrated applied ITIL knowledge.

Responsibilities

• Own day-to-day technical operation of Halo ITSM platform and related tooling (e.g., Jira).
• Diagnose and resolve platform issues; escalate to vendors with clear data.
• Design, configure, and maintain ITSM workflows, forms, automation rules, SLAs, and integrations.
• Develop and maintain integrations between Halo ITSM, Jira, and other systems using APIs and middleware.
• Build and maintain automation using Python, PowerShell, or other scripting languages.
• Use SQL to analyze platform data and validate data integrity.
• Maintain documentation for platform configurations, integrations, and standards.

Skills

ITSM practices

SQL for data analysis

Scripting: Python/PowerShell

AI tooling usage

Analytical thinking

Independent work

Agile delivery

Education

Bachelor's degree or higher

Advanced degree preferred

Tools

Halo ITSM

Jira

SQL

Python

PowerShell

REST APIs

Job description

Stifel is seeking an ITSM Platform Engineer II to serve as the primary technical escalation point for ITSM Analysts. You will own Halo ITSM operations, develop integrations with Jira and other systems, and build automation to improve efficiency.

The role requires strong technical depth, governance adherence, and the ability to work independently within architectural guidance. Prior ITSM and SaaS experience, ITIL knowledge, and scripting skills are essential.