ITSM Operations Analyst - IT - Full Time

SolutionHealth; East Windsor Hill (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, prescription, and vis­

Short-term disability, long-term_dis

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

SolutionHealth is seeking an IT Communications & Value Analyst to enhance transparency and value realization of IT services. The role partners with leadership to deliver clear insights linking IT work to organizational priorities, service performance, and outcomes.

You will collect data from ITSM tools and other systems, translate technical information for executives, clinicians, and operations, and produce dashboards, summaries, and presentations.

Qualifications

• Bachelor’s degree in Healthcare, IT, Business, or related field (or equivalent experience).
• ITIL Foundation Certification within 6 months of hire and Epic certification(s).
• Minimum of 5 years of experience in healthcare IT environments with Epic EHR exposure.

Responsibilities

• Develop, prepare, and deliver executive-level presentations and dashboards for leadership decision‑making.
• Collect, analyze, and synthesize data from multiple IT systems to provide timely insights.
• Translate complex IT and clinical information into clear communication for diverse audiences.

Skills

Executive communication

Data analysis

Stakeholder collaboration

IT knowledge

Education

Bachelor’s degree in Healthcare/IT/Business

ITIL Foundation Certification

Epic certification(s)

Tools

Epic EHR

ITSM tools

Dashboard creation tools

Job description

Job Description:

This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered.

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.

What You’ll Do:

• Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
• Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
• Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
• And more.

Who You Are:

Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required

Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

M-F 8-5

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.