ITSM Operations Analyst - IT - Full Time

SolutionHealth; Rhode Island; Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement plan

Zusammenfassung

SolutionHealth is seeking an IT Communications & Value Analyst in Rhode Island to connect IT work with organizational priorities and outcomes. You will create clear, concise insights and centralized IT communications to support decision-making at the leadership level.

You will collect data from IT systems and ITSM tools, produce executive dashboards and summaries, and translate complex information for diverse audiences including executives, clinicians, and operations teams.

Qualifikationen

• Bachelor’s degree or equivalent in Healthcare, IT, Business or related field.
• ITIL Foundation Certification within 6 months of hire; Epic certification(s) in one or more modules.
• Minimum 5 years of experience in healthcare IT environments with exposure to Epic EHR/Environments.

Aufgaben

• Develop, prepare, and deliver executive-level presentations, dashboards, and reports to support leadership decisions.
• Collect, analyze, and synthesize data from multiple IT systems and ITSM tools to produce timely insights.
• Translate complex technical and performance information into clear communications for executives, clinicians, and operations teams.
• Other duties as assigned.

Kenntnisse

Executive communication

Data analysis

Cross-functional collaboration

Ausbildung

Bachelor's degree in Healthcare/IT/Business

ITIL Foundation Certification

Epic certification(s)

Tools

Epic EHR

Jobbeschreibung

Job Description:

This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered.

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.

What You’ll Do:

• Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
• Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
• Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
• And more.

Who You Are:

Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required

Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

M-F 8-5

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.