ITSM Operations Analyst - IT - Full Time

Southern New Hampshire Health; Concord (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short-term and long-term disability

Competitive pay

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

SolutionHealth is seeking an IT Communications & Value Analyst to support transparency and value realization of Information Technology services. You will produce clear insights that link IT work to organizational priorities, performance, and outcomes.

You will prepare executive presentations and data packets, analyze data from IT systems, and translate complex IT information into concise language for leadership and clinical teams. A Bachelor’s degree and ITIL/Epic certifications are required.

Qualifications

• Bachelor’s degree in Healthcare, IT, Business, or related field (or equivalent substantial progressive work experience).
• ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules.
• Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments.

Responsibilities

• Develop, prepare, and deliver executive-level presentations, reports, and data packets to support leadership decision-making.
• Analyze data from multiple IT systems and sources to produce accurate insights.
• Translate complex technical information into clear communication for executive leadership, clinical stakeholders, and operational teams.
• And more.

Skills

Data analysis

Executive communication

ITIL

Epic EHR

Healthcare IT

Education

Bachelor's degree in Healthcare/IT

Tools

ITSM tools

Dashboard software

Epic certification

Job description

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.

What You’ll Do:

• Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
• Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
• Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
• And more.

Who You Are:

Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required

Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!