ITSM Engineer (SNOW) - Global Industrial

Genuine Parts Company; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries is seeking a ServiceNow Engineer to support and enhance its ServiceNow instance. The role focuses on platform architecture, technical implementation, and custom coding, working with developers, infrastructure, and DBAs to deliver changes and handle upgrades.

The candidate will collaborate with the ServiceNow Analyst, implement JavaScript-based functionality, and coordinate API integrations, with a strong emphasis on cross-functional communication and user experience

Qualifications

• Bachelor’s degree and a minimum of five years in a technology or technical analysis role.

Responsibilities

• Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement technical solutions in ServiceNow.
• Implement ServiceNow functionality by writing JavaScript, building Business Rules and client scripts, and managing APIs/integrations.
• Implement required upgrades to the ServiceNow platform.
• Support and improve workflows by mapping AD data to ServiceNow fields.
• Improve the user experience by developing Motion’s ServiceNow landing page.

Skills

ServiceNow

JavaScript

APIs & Integrations

Cross-functional collaboration

Communication

Education

Bachelor’s degree in technology/technical analysis

Tools

Active Directory data mapping

ServiceNow best practices

Job description

Job Summary

The ServiceNow Engineer supports Motion’s ServiceNow instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with ServiceNow on support issues and system upgrades.

Job Duties

• Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement the corresponding technical solutions in ServiceNow.
• Implement ServiceNow functionality by writing JavaScript, building Business Rules and client scripts, and managing application programming interfaces (APIs) and integrations.
• Implement required upgrades to the ServiceNow platform.
• Support and improve workflows across ServiceNow modules by mapping Active Directory (AD) data to the corresponding ServiceNow fields.
• Improve the user experience by building, maintaining, and enhancing Motion’s ServiceNow landing page.

Education & Experience

• Bachelor’s degree and a minimum of five years of experience in a technology or technical analysis role.

Knowledge, Skills, Abilities

• Certifications:

  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
• Strong knowledge of systems and networks.
• Ability to work with cross-functional teams to improve ServiceNow
• Strong written and verbal communication skills to gather technical information, plan API integrations and communicate integration details, and provide status updates to cross-functional stakeholders.
• Ability to coordinate with third-party vendors on the implementation of upgrades and the deployment of APIs.
• Skills in planning, problem solving, organization and management

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.