Motion Industries - System Support Analyst

Genuine Parts Company; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Job summary

Motion Industries is seeking a capable IT Support professional in Birmingham, AL to handle desktop, laptop, and networked systems, field support calls, and escalate complex issues as needed.

The role requires a bachelor's degree with 3–5 years of related experience and familiarity with a broad range of tools and processes, including asset management and onboarding support. On-site presence is expected for comprehensive IT deployments.

Qualifications

• Bachelor’s degree with 3–5 years of related experience or equivalent degree and experience.
• Strong understanding of IT support and escalation processes.
• Experience with a broad set of networking and IT management tools.

Responsibilities

• Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
• Fields IT support calls and tickets.
• Ensures that installations, software, hardware, operating systems, and configuration issues are properly resolved.
• Provides second level escalation support for complex, multi-layer issues.
• Researches, documents, and troubleshoots advanced issues.
• Performs special IT project assignments.
• Researches, documents, assists with onboarding, asset management and NOC.
• Performs other duties as assigned

Skills

Primary contact for IT support

Ability to communicate complex tech

Documentation and knowledge transfer

Education

Bachelor’s degree with 3–5 years of related experience

Tools

Cisco networking gear

Fortinet network gear

NetBox

PRTG

PutTy

CUCX/CUCX

RDP

VOIP

ServiceNow

Asset Management

Active Directory

AnyConnect

PowerShell

SharePoint

Excel

SCCM

Windows OS

iOS/Android MD M

Kronos

Job description

SUMMARY:

JOB DUTIES

• Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
• Fields IT support calls and tickets.
• Ensures that installations, software, hardware, operating systems, and configuration issues are properly resolved.
• Provides second level escalation support for complex, multi-layer issues.
• Researches, documents, and troubleshoots advanced issues.
• Performs special IT project assignments.
• Researches, documents, assists with onboarding, asset management and NOC.
• Performs other duties as assigned

EDUCATION & EXPERIENCE

• Typically requires a bachelor’s degree with three (3) to five (5) years of related experience or equivalent degree and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Proven ability to operate as primary and second level contact for a wide range of IT Support issues.
• Ability to digest, understand, apply, build documentation for, and quickly communicate new technical concepts.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to recognize, analyze, and question established methods and processes in a productive way and a willingness to work with leadership in seeking alternatives to those that no longer serve.
• Willingness to seek out and create opportunities for self and others to increase and diversify knowledge of existing and new tools, tech, and processes with proven or potential value to provide measurable impact.
• Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM, and Kronos a plus.

PHYSICAL DEMANDS:

• Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications and automation system deployment, troubleshooting, shipping, receiving and repair including crawling under desks, lifting, packing, sorting, stacking, and moving.

LICENSES & CERTIFICATIONS:

CompTIA+, CCNA or other, relevant certifications required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.