ITSM Analyst (SNOW) - Global Industrial

Genuine Parts Company; Birmingham (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries seeks a Systems Administrator II to design, implement, and maintain Intel platforms within the enterprise environment. You will manage Windows/Linux servers, VMware ESX, storage, AD, and O365, providing tier 3 support and documentation. Strong problem-solving across multiple platforms is required.

Eligibility to work in the US without visa sponsorship is required. Bachelor’s degree plus 3–5 years of related experience preferred.

Qualifications

• Bachelor's degree required with 3–5 years of related experience or equivalent.
• Strong knowledge of Windows and Linux server environments and VMware.
• Experience with O365 products and Active Directory.
• Proficiency in scripting (Linux shell, PowerShell).

Responsibilities

• Maintains IT hardware, software, and operating systems.
• Performs Windows and/or Linux server administration.
• Troubleshoots IT issues and supports resources access.
• Provides admin for O365 products and AD/GPOs.
• Performs VMware maintenance and configuration.
• Supports multiple application packages and upgrades.
• Maintains platform diagrams and network documentation.
• Ensures business continuity planning.
• Provides tier 3 troubleshooting as needed.
• Manages system permissions and user accounts.

Skills

OpenShift

VMware

O365

Active Directory

PowerShell

Linux shell

Cloud architecture

Education

Bachelor's degree

Tools

Office 365

Job description

SUMMARY:

Under general supervision, the Systems Administrator II assists with the design, implementation, maintenance, and primary support of Intel platforms within Motion’s enterprise technology environment. This includes Windows and Linux servers, VMware, ESX infrastructure, storage, Active Directory, O365, development support & planning of systems and applications infrastructure, and 3rd-level endpoint support as needed. This role requires strong knowledge of server and desktop processing/operating systems that enables them to work at the highest level of all computer operations phases. This role handles complex problems across multiple technology platforms.

You must be eligible to work in the US without visa sponsorship.

JOB DUTIES

• Maintains essential IT hardware, software, operating systems, applications, etc.


• Performs Windows and/or Linux server administration.


• Helps employees to access technical resources by troubleshooting general IT issues with well-defined parameters.


• Provides support and administration for all O365 related products.


• Performs VMware maintenance and configuration.


• Assists with the maintenance and support of multiple application packages.


• Helps in upgrading, installing, and configuring application software and hardware.


• Develops and maintain platform diagrams and network documentation.


• Ensures Business Continuance plans remain viable and meet company goals.


• Provides tier 3 troubleshooting as required.


• Creates and manages system permissions and user accounts.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a bachelor’s degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Comprehensive hands-on knowledge of Windows and/or Linux operating systems (Open shift preferred).


• A good foundation in a range of programming languages with strong problem-solving skills to analyze complex and large-scale distributed systems.


• Experience with VMware virtualization technology.


• Experience with O365 products.


• Experience with Active directory and Group Policy.


• Scripting (Linux shell, PowerShell).


• Experience with of various IT infrastructure hardware (servers, switches, SAN fabric, and mid-range platforms.


• Strong problem determination skills and ability to work under pressure are essential to this job.


• Ability to communicate effectively with project managers, business analysts and testers.


• Knowledge/experience of cloud architecture methodologies including IaaS, PaaS, and SaaS.


• Experience resolving recovery procedures and experience working with basic operating systems and systems performance-monitoring tools.


• Experience with and knowledge of IT infrastructure such as servers, routers, switches, LAN, firewalls, security updates, etc.

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.