ITSM Engineer (SNOW)

DEPLOY; Birmingham (AL); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Descripción de la vacante

DEPLOY's client seeks a ServiceNow Engineer to support platform architecture, implement technical solutions, and manage custom coding and configurations.

You will collaborate with developers, infrastructure and DB teams, perform upgrades, integrate APIs, and improve the ServiceNow landing page for a better user experience.

A Bachelor’s degree and at least five years in a technical role are required, along with ServiceNow Developer and System Administrator certifications.

Formación

• Bachelor’s degree and at least five years in a technical role.
• ServiceNow Certified Application Developer and ServiceNow Certified System Administrator.
• Strong knowledge of systems and networks.
• Ability to coordinate with cross-functional teams to implement solutions.
• Experience planning API integrations and communicating details.

Responsabilidades

• Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement the corresponding technical solutions in ServiceNow.
• Implement required upgrades to the ServiceNow platform.
• Support and improve workflows across ServiceNow modules by mapping Active Directory (AD) data to the corresponding ServiceNow fields.
• Improve the user experience by building, maintaining, and enhancing DEPLOY's client's ServiceNow landing page.

Conocimientos

API integrations

Cross-functional collaboration

Communication skills

Networks knowledge

Problem solving

ServiceNow Admin cert

Educación

Bachelor’s degree

Herramientas

ServiceNow

Descripción del empleo

Job Summary

The ServiceNow Engineer supports DEPLOY's client's ServiceNow instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with ServiceNow on support issues and system upgrades.

Job Duties

• Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement the corresponding technical solutions in ServiceNow.
• Implement required upgrades to the ServiceNow platform.
• Support and improve workflows across ServiceNow modules by mapping Active Directory (AD) data to the corresponding ServiceNow fields.
• Improve the user experience by building, maintaining, and enhancing DEPLOY's client's ServiceNow landing page.

Education & Experience

Bachelor’s degree and a minimum of five years of experience in a technology or technical analysis role.

Knowledge, Skills, Abilities

• Certifications:
  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
• Strong knowledge of systems and networks.
• Ability to work with cross-functional teams to improve ServiceNow
• Strong written and verbal communication skills to gather technical information, plan API integrations and communicate integration details, and provide status updates to cross-functional stakeholders.
• Ability to coordinate with third-party vendors on the implementation of upgrades and the deployment of APIs.
• Skills in planning, problem solving, organization and management

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

DEPLOY's client offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.