ITSM Consultant

Mindlance; Hicksville (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A recruiting firm is seeking an experienced candidate for a Service Management role focusing on documentation and knowledge management. Applicants should have at least 5 years of experience, ITIL v3 Foundation certification, and strong communication skills. The role involves partnering with IT stakeholders, creating knowledge acquisition plans, and ensuring the quality of documentation. This position is located in Hicksville, New York, and offers a chance to work closely with ecosystem partners to enhance knowledge documentation.

Qualifications

• At least 5 years’ experience in a Service Management role.
• ITIL v3 Foundation or operational experience with ITIL framework.
• Previous experience in Knowledge Management, Data Capture, and Visualisation.

Responsibilities

• Partner with senior IT stakeholders to identify existing documentation gaps.
• Create and execute a plan for knowledge acquisition.
• Establish a governance framework for progress tracking.

Skills

Service Management

ITIL v3 Foundation

Knowledge Management

Data Capture

Technical Documentation

Strong Communication Skills

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Responsibilities

• Partner with senior IT stakeholder and Eco system suppliers to identify existing documentation and gaps
• Conduct meetings to understand current processes with which documentation and knowledge is managed, used and validated
• Understand current technology deployed in order to document standardized service design
• Work closely with Ecosystem partners to fulfil gaps in existing knowledge documentation
• Create and execute plan for knowledge acquisition with detailed tasks, timelines, risks, dependencies and owners
• Ensure quality of finalized knowledge artefacts
• Create a standard knowledge artefact to build a Business Application Services KMDB
• Establish governance framework for tracking and reporting progress to senior stakeholders

Required Skills/Experience

• At least 5 years’ experience in a Service Management role
• ITIL v3 Foundation or operational experience of working within the ITIL framework
• Previous experience of Knowledge Management, Data Capture and Visualisation
• Experience in creating technical documentation, infrastructure and network
• Strong people and communication skills

Additional Information

Thanks & Regards

Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : 732 504 6695

All your information will be kept confidential according to EEO guidelines.