IT Knowledge Management Analyst

Nextech Solutions; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Nextech Solutions is seeking an IT Knowledge Management Analyst in Memphis, TN to help technology teams create and maintain accessible technical knowledge. You will structure documentation standards, apply AI agents to identify gaps, and improve content quality for employee self-service.

You will collaborate with technology stakeholders to prioritize assignments, develop governance practices, and enhance information architecture for AI-powered retrieval.

Qualifications

• Strong technical writing and editing skills
• Experience with taxonomy and knowledge/ information architecture
• Experience evaluating knowledge quality and AI-assisted retrieval

Responsibilities

• Partner with technology teams to establish knowledge ownership and governance
• Review and remediate outdated documentation
• Develop knowledge-quality rubrics for accuracy, completeness and findability
• Build and leverage AI agents to improve knowledge standards
• Improve taxonomy, metadata and searchability for AI retrieval
• Write and edit technical documentation for clarity and self-service

Skills

Technical writing

Documentation standards

Information architecture

Findability

Education

Degree in IT/Info Systems or related field

Tools

SharePoint

Confluence

Microsoft 365

Job description

IT Knowledge Management Analyst

Location: Memphis, TN

Overview Help technology teams create and maintain technical knowledge that employees can find and use. You'll improve documentation standards and content quality and use AI agents to identify gaps and make information easier to retrieve.

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Key Responsibilities

• Partner with technology teams to establish knowledge ownership, documentation standards, governance practices, and content lifecycle processes.
• Review, remediate, consolidate, archive, and retire outdated or redundant documentation.
• Develop and apply knowledge-quality rubrics covering accuracy, completeness, clarity, consistency, findability, and ownership.
• Build and leverage AI agents to evaluate knowledge against established standards and identify improvement opportunities.
• Design testing methodologies to assess the accuracy, consistency, and effectiveness of AI-agent evaluations of documentation and prompts.
• Improve taxonomy, metadata, information architecture, searchability, and suitability for AI-powered retrieval.
• Write and edit technical documentation to improve clarity, consistency, and employee self-service.
• Independently prioritize and manage multiple assignments while collaborating with technology stakeholders.

Required Qualifications

• 1-3 years of related experience.
• Education in IT, Information Systems, MIS, Technical Communication, or Professional Writing, or relevant experience in Knowledge Management or Information Management.
• Familiarity or prior background in AI agents, content governance, and analytical problem-solving.
• Experience with enterprise knowledge platforms such as SharePoint, Confluence, or Microsoft 365.
• Experience developing or improving taxonomy or knowledge/information architecture for both human and AI-assisted information retrieval.
• Strong technical writing, editing, organizational, and attention-to-detail skills.

Preferred Qualifications

• We also welcome candidates with 1-3 years of IT experience paired with a background in Library and Information Science or Social Sciences.