ITSM & Knowledge Management Consultant

Mindlance; Hicksville (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A recruiting firm is seeking an experienced candidate for a Service Management role focusing on documentation and knowledge management. Applicants should have at least 5 years of experience, ITIL v3 Foundation certification, and strong communication skills. The role involves partnering with IT stakeholders, creating knowledge acquisition plans, and ensuring the quality of documentation. This position is located in Hicksville, New York, and offers a chance to work closely with ecosystem partners to enhance knowledge documentation.

Qualifications

• At least 5 years’ experience in a Service Management role.
• ITIL v3 Foundation or operational experience with ITIL framework.
• Previous experience in Knowledge Management, Data Capture, and Visualisation.

Responsibilities

• Partner with senior IT stakeholders to identify existing documentation gaps.
• Create and execute a plan for knowledge acquisition.
• Establish a governance framework for progress tracking.

Skills

Service Management

ITIL v3 Foundation

Knowledge Management

Data Capture

Technical Documentation

Strong Communication Skills

Job description

A recruiting firm is seeking an experienced candidate for a Service Management role focusing on documentation and knowledge management. Applicants should have at least 5 years of experience, ITIL v3 Foundation certification, and strong communication skills. The role involves partnering with IT stakeholders, creating knowledge acquisition plans, and ensuring the quality of documentation. This position is located in Hicksville, New York, and offers a chance to work closely with ecosystem partners to enhance knowledge documentation.