ITSM Asset & CMDB Transformation Consultant

TechDigital Group; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

TechDigital Group is looking for a Consultant for Asset and Configuration Management in Charlotte, North Carolina. In this role, you will be responsible for designing governance structures, conducting training, and ensuring alignment with ITIL best practices. The ideal candidate should possess strong communication skills, familiarity with Agile methodologies, and experience in service management tools like ServiceNow and Jira. The position emphasizes process improvement and operational efficiency.

Qualifications

• Experience with designing, implementing and maintaining CMDB following best practices.
• Ability to measure process effectiveness and efficiency.
• Experience in IT Operations, Service Delivery, or IT Governance.

Responsibilities

• Design and define governance structure for configuration management.
• Ensure alignment of processes with organizational goals.
• Collaborate with stakeholders for process excellence.

Skills

Strong communication and collaboration abilities

Strategic mindset

Exceptional problem-solving skills

Familiarity with Agile, DevOps, or Lean methodologies

Experience with service management tools (e.g., ServiceNow, BMC, Jira, Cherwell)

Strong organizational and prioritization skills

Proficiency in data analysis and performance reporting

Knowledge of service management industry best practices

Tools

ServiceNow

BMC

Jira

Cherwell

Job description

TechDigital Group is looking for a Consultant for Asset and Configuration Management in Charlotte, North Carolina. In this role, you will be responsible for designing governance structures, conducting training, and ensuring alignment with ITIL best practices. The ideal candidate should possess strong communication skills, familiarity with Agile methodologies, and experience in service management tools like ServiceNow and Jira. The position emphasizes process improvement and operational efficiency.