ITSM & CMDB Specialist — ServiceNow & Automation

Northwesternmedicine; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Northwestern Medicine Information Services seeks a Technical Analyst to support ITSM processes and ensure reliable service delivery across the ServiceNow platform. You will operate in primary and backup roles to maintain stability and drive governance, data maintenance, and lifecycle support.

This role emphasizes data-driven insights, automation opportunities, and collaboration with vendors to optimize NMHC systems and meet clinical and business needs.

Qualifications

• 3+ years technical experience.
• Excellent verbal and written communications skills.
• Bachelor's degree or equivalent experience.
• 3+ years of experience in core discipline in the healthcare industry.

Responsibilities

• Supports end-to-end ITSM processes and standards across the service lifecycle, ensuring consistent governance and reliable service delivery.
• Operates in primary and backup capacities to maintain operational stability and continuity of ITSM services.
• Facilitates ITSM governance and execution through operational coordination, reviews, data maintenance, and lifecycle support activities.
• Drives ITSM process maturity and alignment with business objectives through data driven insights, automation opportunities, and optimized ServiceNow solutions.
• Provides guidance and support for computing platforms and systems integration.
• Actively participates in on-going processes to integrate end users requests with software functionality.

Skills

Verbal communication

Written communication

Education

Bachelor's degree or equivalent experience

Job description

Northwestern Medicine Information Services seeks a Technical Analyst to support ITSM processes and ensure reliable service delivery across the ServiceNow platform. You will operate in primary and backup roles to maintain stability and drive governance, data maintenance, and lifecycle support.

This role emphasizes data-driven insights, automation opportunities, and collaboration with vendors to optimize NMHC systems and meet clinical and business needs.