Remote ServiceNow CMDB/CSDM Analyst

nttdatausa

United States

Remote

USD 55,000 - 62,000

Full time

3 days ago

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Job summary

NTT DATA is seeking a ServiceNow CMDB/CSDM Analyst to maintain data accuracy and align the environment with the CSDM. The role blends CMDB governance, ITOM capabilities, and ServiceNow development across multiple applications in a largely remote LATAM context.

The ideal candidate will lead workshops, define CI classes and data standards, and collaborate with IT teams on incident, change, asset, ITSM, and ITOM processes while supporting annual upgrades and platform roadmaps.

Qualifications

At least 3 years of ServiceNow experience.
At least 3 years of ServiceNow development experience, including Business Rules, Glide scripting, UI Policies, Flow Designer, and ACLs.
Hands-on experience with ServiceNow CMDB, CSDM, ITOM, Discovery, and Service Mapping.
Experience configuring and maintaining MID Servers.
Experience designing and developing ServiceNow solutions in an Agile software development environment.
Understanding of IT infrastructure, including servers, networks, and cloud environments (AWS/Azure).
Ability to analyze large datasets, identify trends, and remediate data-quality issues.
Experience leading workshops, gathering requirements, estimating effort, and communicating platform capabilities in clear business language.
Strong documentation, diagramming, interpersonal, and communication skills.
Ability to work effectively in a fast-moving environment with minimal supervision.

Responsibilities

Implement and enforce CSDM standards for Business Applications, Application Services, Technical Services, and related configuration data.
Monitor CMDB Health Dashboards and remediate duplicate, orphaned, stale, or inaccurate configuration items.
Define and maintain CI classes, attributes, naming conventions, relationships, configuration baselines, and data lifecycle standards.
Manage and troubleshoot ServiceNow Discovery, Service Mapping, MID Server configurations, discovery schedules, and third-party data ingestion.
Work with IT teams to align Configuration Management with Incident, Change, Asset Management, ITSM, ITAM, and ITOM processes.
Support hardware and software asset management through data centralization, normalization, vendor and contract information, cost optimization, and risk reduction.
Lead requirements workshops, capture business and user requirements, estimate level of effort, and explain platform capabilities to technical and non-technical stakeholders.
Design, configure, develop, and support ServiceNow workflows, integrations, applications, and out-of-the-box platform capabilities.
Apply ServiceNow development best practices using Business Rules, Glide scripting, UI Policies, Flow Designer, ACLs, and update sets.
Assess the impact of platform changes, coordinate development activities, and help minimize technical debt.
Support the full development lifecycle, including requirements gathering, system design, testing, verification, documentation, deployment, clone and promotion activities.
Create data dictionaries, data-flow diagrams, CSDM documentation, knowledge articles, demos, and proof-of-concepts.
Assist with platform roadmap planning, annual upgrades, operations, maintenance, security patching, and vulnerability remediation.
Provide off-hours support for release deployments when required.