ServiceNow CMDB & ITOM Analyst

Montefiore Health System; New York (NY); On-site; USD 88,000 - 110,000; Full time

Job summary

Montefiore Health System is seeking a ServiceNow CMDB Analyst to support enterprise CMDB governance, data integrity, and CI lifecycle management on the ServiceNow platform.

The role emphasizes collaboration with Infrastructure, Cloud, Security, and ITSM teams to improve CMDB maturity, operational reporting, and audit readiness, ensuring data-driven decision making across the organization.

Qualifications

• 3–5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS - Data Foundations Certification
• Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds) – highly preferred
• Hands-on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management
• Strong understanding of CMDB governance principles, data quality management, and operational process controls
• Strong understanding of ServiceNow Identification and Reconciliation Engine (IRE) concepts and best practices
• Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
• Strong analytical, troubleshooting, communication, and stakeholder management skills
• Ability to work cross-functionally with technical and operational teams in a complex enterprise environment
• Bachelor’s degree or equivalent experience.

Responsibilities

• Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability
• Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
• Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
• Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
• Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
• Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
• Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
• Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
• Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
• Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
• Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
• Participate in testing and validation efforts for CMDB enhancements, ServiceNow platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
• Collaborate with platform administrators, architects, and engineering teams to support ongoing ServiceNow ITOM maturity initiatives
• Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance

Skills

CMDB governance

Data quality

Analytical skills

Cross-functional collab

Stakeholder mgmt

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Discovery

Service Mapping

AWS Cloud Discovery

SCCM

Intune

Jamf

SolarWinds

Job description

Montefiore Health System is seeking a ServiceNow CMDB Analyst to support enterprise CMDB governance, data integrity, and CI lifecycle management on the ServiceNow platform.

The role emphasizes collaboration with Infrastructure, Cloud, Security, and ITSM teams to improve CMDB maturity, operational reporting, and audit readiness, ensuring data-driven decision making across the organization.