ITSM & CMDB Analyst — ServiceNow & IT Operations

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 54,000 - 70,000; Full time

Job summary

Northwestern Medicine is seeking a Technical Analyst to support end-to-end ITSM processes across the service lifecycle, ensuring governance and reliable service delivery. The role emphasizes operational stability and leveraging data-driven insights to optimize ServiceNow solutions within the NMHC environment.

This position supports primary and backup ITSM operations, drives process maturity, and aligns IT services with organizational objectives while supporting digital transformation across

Qualifications

• 3+ years technical experience in IT or healthcare IT.
• Excellent verbal and written communications skills.
• Bachelor's degree in a related field or equivalent experience.
• Experience with ITSM and ServiceNow is preferred.

Responsibilities

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems.
• Provides guidance and support for computing platforms and systems integration.
• Actively participates in on-going processes to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use.
• Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment.

Skills

Communication skills

IT experience

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

ITSM

Job description

Northwestern Medicine is seeking a Technical Analyst to support end-to-end ITSM processes across the service lifecycle, ensuring governance and reliable service delivery. The role emphasizes operational stability and leveraging data-driven insights to optimize ServiceNow solutions within the NMHC environment.

This position supports primary and backup ITSM operations, drives process maturity, and aligns IT services with organizational objectives while supporting digital transformation across