ITSM Atlassian Consultant | Jira & Confluence Expert

ServiceRocket; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

ServiceRocket in the United States seeks an experienced Atlassian Consultant to lead and deliver enterprise Jira, Confluence, and Jira Service Management solutions. You will collaborate with clients to design, implement, and optimize workflows, perform migrations, and provide training and knowledge transfer.

A strong ITIL/ITSM foundation and 5+ years in similar roles are required. Join a global tech-enabled services company with a culture of collaboration and continuous improvement, and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines.
• A minimum of 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position.
• Proven track record in implementing solutions, including installations, upgrades, workshops, integrations, and training for Atlassian products (Jira, Confluence, JSM, etc)
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication

Responsibilities

• Support the technical implementation, configuration, customization, and deployment of solutions.
• Provide specialized knowledge and guidance as a Subject Matter Expert on relevant technologies, products, or platforms
• Collaborate with stakeholders to design solutions that meet defined business needs and technical requirements
• Proactively identify, analyze, and resolve technical issues throughout the project lifecycle
• Facilitate knowledge transfer by delivering training, documentation, and best practices to customer teams
• Work closely with Project Managers, Solution Architects, and customer teams to ensure project alignment and successful delivery
• Ensure all technical deliverables meet defined specifications, standards, and quality benchmarks
• Perform other technical duties and assignments to support project objectives and ensure overall technical success

Skills

Atlassian expertise

Excellent communication

Agile

Requirements analysis

Workshop facilitation

Education

Bachelor’s degree in Computer Science or related fields

Tools

Jira

Confluence

Jira Service Management

Unix

SQL

Python

Groovy

Perl

Ruby

Shell scripting

Cloud technologies

Job description

ServiceRocket in the United States seeks an experienced Atlassian Consultant to lead and deliver enterprise Jira, Confluence, and Jira Service Management solutions. You will collaborate with clients to design, implement, and optimize workflows, perform migrations, and provide training and knowledge transfer.

A strong ITIL/ITSM foundation and 5+ years in similar roles are required. Join a global tech-enabled services company with a culture of collaboration and continuous improvement, and