ITSM Analyst: Drive Service Excellence & KPIs

Client Solution Architects; Dahlgren (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A defense consulting firm is seeking an IT Service Management Analyst to support a program at Dahlgren Naval Base. The role involves generating documentation and monitoring ITSM processes, requiring at least three years of experience in IT service management and an active Secret Clearance. This full-time position focuses on improving service delivery through effective collaboration with teams and stakeholders.

Qualifications

• Active Secret Clearance required.
• Minimum three years of professional experience in IT service management.
• Experience analyzing operational and technical data for improvement.

Responsibilities

• Generate documentation and monitor ITSM processes.
• Coordinate with Service Owners to design and enhance services.
• Develop processes and quality metrics including SLOs.

Skills

ITIL frameworks

Scrum

Collaboration

Job description

A defense consulting firm is seeking an IT Service Management Analyst to support a program at Dahlgren Naval Base. The role involves generating documentation and monitoring ITSM processes, requiring at least three years of experience in IT service management and an active Secret Clearance. This full-time position focuses on improving service delivery through effective collaboration with teams and stakeholders.