ITSM & ITIL Process Analyst — Drive Service Excellence

Haweo; Quantico (VA); On-site; USD 90,000 - 100,000; Full time

Job summary

Haweo LLC is seeking an ITSM professional to support ITIL process implementation and maturation for a US government client in the Quantico, VA area. The role emphasizes documentation of processes, procedures, SLAs, and work instructions, with collaboration to improve operations and service delivery.

Candidates must be local to Quantico, be a U.S. citizen, and be able to pass a background check and drug test; DoD Secret clearance is required. Salary ranges listed: USD 90,000–100,000 per year.

Qualifications

• Requires BS/BA in Business Management, IT or related field.
• 3+ years supporting service management.
• Must obtain ITIL4 Foundations certification.
• U.S. citizen with ability to pass background check and drug test.

Responsibilities

• Provide support and SME guidance for IT service management documentation and briefs.
• Contribute ideas to ITSM working groups to meet government goals.
• Document processes, SLAs, CSFs, WIs, and workflows in a team setting.
• Ensure timely communication between government and internal stakeholders.

Skills

ITSM

Documentation

Communication

MS Office

Education

BS in Business Management

BS in IT

Tools

Remedy

SharePoint

Visio

MS Office

Job description

Haweo LLC is seeking an ITSM professional to support ITIL process implementation and maturation for a US government client in the Quantico, VA area. The role emphasizes documentation of processes, procedures, SLAs, and work instructions, with collaboration to improve operations and service delivery.

Candidates must be local to Quantico, be a U.S. citizen, and be able to pass a background check and drug test; DoD Secret clearance is required. Salary ranges listed: USD 90,000–100,000 per year.